Summary
Overview
Work History
Education
Skills
Timeline
Generic

IBRAHIM MAJOO

Operation Coordinator

Summary

Operations and IT Project Coordinator with 8+ years of experience delivering infrastructure support, cloud operations, and cross-functional project execution. Skilled in order management, vendor coordination, and cloud technologies (AWS, GCP, Kubernetes), with a strong foundation in team leadership and operational analytics. Adept at bridging technical and business functions, resolving inefficiencies, and aligning deployments with strategic goals.

Overview

8
8
years of professional experience
2
2
years of post-secondary education

Work History

Operations Coordinator

Cloudstep
04.2022 - Current
  • Led end-to-end order operations, ensuring accurate processing, fulfillment, and shipment tracking, reducing delivery delays by 30%.
  • Managed procurement cycles, coordinated vendor engagements, and ensured timely deliveries to support IT infrastructure projects.
  • Standardized KPI dashboards for real-time visibility into order status, vendor performance, and issue tracking.
  • Resolved order discrepancies and compliance issues, improving SLA adherence, and minimizing non-compliance penalties.
  • Collaborated cross-functionally with sales, finance, logistics, and planning teams to drive seamless project delivery and customer satisfaction.
  • Mentored junior staff, leading training sessions, and creating SOPs to optimize team workflows and operational consistency.
  • Worked with Cisco Meraki to support networking hardware deployments and connectivity projects.
  • Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
  • Coordinated logistics activities including transportation arrangements, warehousing solutions, customs clearance documentation.

IT Engineer

Baker Tilly
05.2021 - 04.2022
  • Provided user training and technical documentation, supporting onboarding and operational readiness.
  • Participated in disaster recovery planning and infrastructure upgrades to ensure business continuity.
  • Collaborated with operations and finance teams to align technical projects with business milestones.
  • Troubleshot complex technical issues, providing timely resolution to minimize disruptions.

Support Engineer I

iHerb
09.2019 - 05.2021
  • Provided advanced technical support across systems, ensuring fast resolution of escalated issues.
  • Partnered with operations and finance teams to align infrastructure upgrades with project milestones.
  • Maintained system uptime by proactively addressing alerts and coordinating with internal stakeholders and vendors.
  • Developed process improvements that reduced incident response time by 25%.
  • Supported AWS and GCP environments, including VM maintenance and Kubernetes deployments.
  • Automated patch management using BigFix, reducing manual workload and increasing compliance.
  • Monitored infrastructure via OpsGenie, resolving high-priority alerts with minimal downtime.
  • Contributed to agile DevOps initiatives and implemented improvements that enhanced deployment pipelines and system integrity.
  • Managed ServiceNow ticket workflows and improved SLA resolution by streamlining approval and change processes.
  • Served as part of the Network Operations Center (NOC) team, monitoring system health and coordinating incident response across global infrastructure.

IT Engineer I

Mindbody
06.2017 - 09.2019
  • Handled service requests and incidents for internal systems and user hardware.
  • Supported patching schedules and infrastructure maintenance in conjunction with compliance requirements.
  • Participated in cross-functional IT projects to scale infrastructure and support growth.

Education

B.S. - Business Administration, Computer Information Systems

California State Polytechnic University, Pomona
09.2015 - 12.2017

Skills

Effective team leadership

Agile

Waterfall

Kubernetes

Change Management

Effective scheduling coordination

Timeline

Operations Coordinator

Cloudstep
04.2022 - Current

IT Engineer

Baker Tilly
05.2021 - 04.2022

Support Engineer I

iHerb
09.2019 - 05.2021

IT Engineer I

Mindbody
06.2017 - 09.2019

B.S. - Business Administration, Computer Information Systems

California State Polytechnic University, Pomona
09.2015 - 12.2017

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IBRAHIM MAJOOOperation Coordinator