Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ibrahim Rashid Mohamed

Burnsville,MN

Summary

Case management/Social Services, Customer Service/Sales financial and Skilled in Administrative duties with 10+ years of relevant experience. Proficient in modern financial systems as well as various Minnesota/federal government systems. Experienced in Billing/Payment processing systems. Extensive experience in sales and customer service.

Overview

10
10
years of professional experience

Work History

Case Manager– Child Support Division

Ramsey County
12.2024 - Current
  • Ensuring the financial stability of Minnesota's families through the establishment of paternity and child support orders/
  • Using various state and federal systems in reviewing applications for child support services to determine if there is sufficient information to proceed to enforce an existing child support order or start a new court action and determining the appropriate jurisdiction to provide services.
  • Conducted outreach to communities in Ramsey County, including communities of color, non-native English speakers and under-served populations.

Training and Outreach Specialist

State of Minnesota (SCTCC, State Colleges)
08.2023 - 11.2024
  • Used my bilingual skills to serve diverse communities in central Minnesota in explaining our service, training, eligibility/policies and proctoring tests
  • Providing administrative/operational support

Credit Analyst/Payment Processing

Wolters Kluwer Financial services
09.2021 - 06.2023
  • Processing incoming payments, applying to open invoices
  • Researched, analyzed, and resolved unapplied payments using SAP, Salesforce, On guard and FileNet Applications

Sales and Customer Service Specialist

ASPIRE ACTIVE, in ASPIRE ACADEMY
04.2017 - 02.2021
  • Selling and advising on memberships
  • Calling new leads/members time to time regarding their experience, complaints or suggestions and calling expiries and updating them about promotions.
  • Prepared daily, weekly, monthly Sales/financial reports.

Education

Associate of Arts - Business

Saint Cloud Technical And Community College
Saint Cloud, MN
12.2026

Bachelor of Science - Management

Saint Cloud State University
Saint Cloud, MN
12-2026

Skills

  • Social Service skills
  • Bilingual Speaker
  • Payment Processing/Billing
  • Customer Service/Sales skills
  • Leadership skills
  • Data Entry
  • Call Center skills
  • SAP skills/sales Force
  • Proficient in Microsoft office/Govt systems

Timeline

Case Manager– Child Support Division

Ramsey County
12.2024 - Current

Training and Outreach Specialist

State of Minnesota (SCTCC, State Colleges)
08.2023 - 11.2024

Credit Analyst/Payment Processing

Wolters Kluwer Financial services
09.2021 - 06.2023

Sales and Customer Service Specialist

ASPIRE ACTIVE, in ASPIRE ACADEMY
04.2017 - 02.2021

Associate of Arts - Business

Saint Cloud Technical And Community College

Bachelor of Science - Management

Saint Cloud State University
Ibrahim Rashid Mohamed