Ibrahim Seid
Kirkland
Summary
Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving.
Overview
6
6
years of professional experience
2022
2022
years of post-secondary education
Work History
Passenger Service Agent, BSO, TC
Swissport, Emirates Airlines
SeaTac
12.2024 - Current
- Assisted passengers with check-in processes and baggage handling.
- Provided exceptional customer service to enhance passenger experience.
- Coordinated boarding procedures and ensured ticket compliance.
- Resolved passenger inquiries regarding lost or delayed luggage promptly.
- Trained new team members on safety protocols and operational procedures.
- Coordinated with airline staff to manage baggage flow during peak hours.
- Supervised baggage handling operations to ensure timely processing and delivery.
- Collaborated with other departments within the airport organization such as security, customs.
- Supervised ramp operations to ensure timely aircraft arrivals and departures.
- Coordinated luggage handling for multiple flights efficiently and safely.
- Communicated with flight crews to verify loading requirements and schedules.
- Collaborated with team members to resolve operational challenges quickly.
Passenger Service Agent, BSO, CLC
Swissport, Singapore Airlines
SeaTac
03.2025 - 11.2025
- Assisted passengers with check-in and boarding procedures efficiently.
- Communicated flight information clearly to passengers and crew members.
- Handled luggage and cargo processing according to airline protocols.
- Monitored cargo weights to ensure compliance with safety regulations.
- Computed and completed aircraft weight and balance documentation using manual or electronic methods.
- Communicated regularly with pilots regarding any changes or updates related to aircraft loading operations.
- Maintained accurate records of all aircraft loading activities, including manifests, load sheets, and weight distribution reports.
- Assisted in determining the most suitable methods for safely securing cargo within the cabin or hold area.
- Created detailed reports outlining any incidents or irregularities encountered during flights.
- Reviewed weather conditions prior to departure and adjusted loading plan accordingly.
- Supervised baggage handling operations to ensure timely processing and delivery.
- Collaborated with other departments within the airport organization such as security, customs.
- Supervised baggage handling staff, ensuring proper loading and unloading of luggage.
- Investigated reports of stolen or misplaced items from passenger's luggage.
Crew Manager
McDonald's
SeaTac
02.2025 - 04.2025
- Supervised daily operations to ensure team efficiency and customer satisfaction.
- Trained new crew members on food safety and service standards.
- Managed staff schedules to optimize labor and meet peak service times.
- Implemented quality control measures for food preparation and presentation.
- Resolved customer complaints promptly to enhance dining experience.
- Conducted performance evaluations to support team development and accountability.
- Planned out daily tasks and coordinated schedules to handle forecasted demand.
Crew Member
McDonald’s
Auburn
09.2024 - 01.2025
- Provided excellent customer service in a fast-paced restaurant environment.
- Prepared food items according to company standards and safety guidelines.
- Operated kitchen equipment and maintained cleanliness throughout the workspace.
- Assisted team members during busy shifts to ensure efficient operations.
- Maintained stock levels and organized inventory in designated areas.
- Followed health regulations to ensure food safety and sanitation compliance.
- Performed cashier duties such as taking orders, collecting payments and providing change.
Vaccine Distributor & Administration
Al Aber Clinic
Riyadh
11.2020 - 12.2020
- Managed inventory for medical supplies and equipment deliveries.
- Coordinated with healthcare staff to ensure timely distribution of supplies.
- Operated delivery vehicles for efficient transport of products to clinic locations.
- Assisted in training new staff on distribution protocols and safety measures.
- Ensured compliance with health and safety regulations during distribution processes.
- Collaborated with team members to enhance workflow efficiency in the clinic's operations.
- Maintained accurate records of customer orders, invoices, product availability, and delivery schedules.
Security Team Member
Riyadh Boulevard City
Riyadh
10.2019 - 12.2019
- Monitored security systems and surveillance equipment for potential threats.
- Conducted regular patrols to ensure safety of premises and personnel.
- Assisted in crowd management during events to maintain order and safety.
- Responded promptly to incidents and emergencies, following established protocols.
- Collaborated with team members to implement security measures effectively.
- Participated in training sessions to stay updated on security practices and techniques.
Education
Ethiopian International School Jeddah
Jeddah, MakkahSome College (No Degree) - Engineering
Addis Ababa University
Addis Ababa, Addis AbabaSome College (No Degree) - Aviation
Minneapolis Community And Technical College
Minneapolis, MNSkills
- Check-in procedures
- Baggage handling
- Weight distribution
- Cargo processing
- Speaks 5 languages including English, Arabic, Amharic, Spanish and German
- Language proficiency
Languages
English
Full Professional
Arabic
Full Professional
Amharic
Full Professional
Spanish
Limited
German
Limited
Timeline
Passenger Service Agent, BSO, CLC
Swissport, Singapore Airlines
03.2025 - 11.2025
Crew Manager
McDonald's
02.2025 - 04.2025
Passenger Service Agent, BSO, TC
Swissport, Emirates Airlines
12.2024 - Current
Crew Member
McDonald’s
09.2024 - 01.2025
Vaccine Distributor & Administration
Al Aber Clinic
11.2020 - 12.2020
Security Team Member
Riyadh Boulevard City
10.2019 - 12.2019
Ethiopian International School Jeddah
Some College (No Degree) - Engineering
Addis Ababa University
Some College (No Degree) - Aviation
Minneapolis Community And Technical College