IBRAHIM YUSUF
Manteca,CA
Summary
Proactive proficient in sales, service and business operations. Enthusiastic about driving business growth by leveraging years of experience in the Auto industry.
Overview
11
11
years of professional experience
Work History
General Sales Manager
Dublin Hyundai
02.2016 - Current
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Increased Stores volume by more than 90%
- Increased sales efficiency from 100% to %144
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed Used car inventory (buying,pricing,marketing, and managing through our shop)
- Maximize profit and productivity in sales department while remaining compliant.
- Oversee Finance dept. to ensure deals are being funded in timely manner
- Ensure Customer satisfaction manufacturer goals are being met.
- Manage New car inventory and allocations
- Managed new and used car advertising and 3rd party vendors.
Sales Manager
Dublin Hyundai
12.2015 - 02.2016
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Increased sales by 10%
Internet Sales Director
Dublin Hyundai
01.2014 - 11.2015
- Responded to internet inquiries and phone calls in timely matter.
- Increased sales and customer satisfaction through personalized servicing.
- Provided superior and individualized customer service.
- Exceeded targets by building, directing, and motivating high-performing sales team.
- Located merchandise across various stores to address customer needs.
- Trained sales staff on company procedures and salesmanship.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals by cultivating and securing new customer relationships.
- Managed Internet team of 5 while managing more than 700 leads per month.
Internet Sales Consultant
Dublin Hyundai
10.2012 - 01.2014
- Improved monthly sales with successful marketing, sales and customer relations approaches.
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
- Analyzed customer feedback to identify areas of improvement in online shopping experience.
- Managed customer service inquiries and complaints for customer satisfaction.
Education
Skills
- Hard working
- Leadership
- Problem solving
- Critical thinking
- Team Development
- Business Development and Planning
- Sales Planning and Implementation
- Time Management
- Goal Attainment
- Trustworthy
Timeline
General Sales Manager
Dublin Hyundai
02.2016 - Current
Sales Manager
Dublin Hyundai
12.2015 - 02.2016
Internet Sales Director
Dublin Hyundai
01.2014 - 11.2015
Internet Sales Consultant
Dublin Hyundai
10.2012 - 01.2014
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