Ibrahim Ahmed Mohammed
Houston,TX
Summary
Dynamic professional with a proven track record at Sykes Enterprises, enhancing customer loyalty through empathetic service and resolving complex issues with innovative problem-solving. Skilled in customer service and computer proficiency, I excel in high-pressure environments, significantly improving equipment efficiency. Demonstrated excellence in team collaboration and adaptability, ensuring seamless transitions and superior project outcomes.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Sykes Enterprises, Incorporated
02.2022 - 11.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Commissioning Engineer
Ergon Enterprises
01.2021 - 12.2021
- Enhanced equipment efficiency by developing and implementing commissioning procedures.
- Provided device testing for monitoring progress, and recording defects.
- Analyzed, troubleshooting software problems and communicated possible solutions with development team.
- Worked closely with operations and maintenance staff during the transition from commissioning to production, ensuring a smooth handover of systems.
- Visited project sites during construction to monitor progress and consult with contractors and on-site engineers.
Education
Master of Science - Information Technology
Campbellsville University
Campbellsville, KY12-2024
Skills
- Customer service
- Problem-solving
- Active listening
- Adaptability and flexibility
- Computer proficiency
- Team collaboration
- Time management
- Decision-making
- Quality control
- Product knowledge
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Timeline
Customer Service Representative
Sykes Enterprises, Incorporated
02.2022 - 11.2022
Commissioning Engineer
Ergon Enterprises
01.2021 - 12.2021
Master of Science - Information Technology
Campbellsville University
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