Ibtisam Alsahawli

• Coordinate patient scheduling for office visits, endoscopic procedures, and surgical interventions while optimizing provider schedules.
• Verify insurance eligibility, benefits, and prior authorizations.
• Answer and manage high-volume telephone calls and coordinate patient follow-up.
• Obtain medical records, laboratory results, imaging reports, and referrals from outside providers.
• Document patient symptoms and prepare detailed triage messages for physician review.
• Coordinate communication among physicians, patients, pharmacies, laboratories, hospitals, and
outside providers.

• Coordinated patient scheduling and managed appointment logistics to enhance clinic efficiency.

• Coordinated daily patient flow by greeting patients, preparing appointments, and ensuring accurate documentation for infusion services.
• Verified prior authorizations and collaborated with insurance companies, specialty pharmacies, and providers to support timely treatment.
• Scheduled new patient infusions, same-day appointments, and follow-up visits while maintaining efficient provider schedules.
• Assisted patients by explaining services, treatment procedures, appointment requirements, and medication delivery processes.
• Maintained patient records, processed incoming documentation and faxes, and ensured all required medical information was available before appointments.
• Collaborated with nurses, physicians, pharmaceutical representatives, and other healthcare professionals to coordinate high-quality patient care.
• Managed inventory by receiving, organizing, and restocking infusion medications and clinical supplies.
• Maintained compliance with HIPAA, infection control, safety standards, and organizational policies while providing compassionate customer service.

• Managed patient check-in and appointment scheduling to ensure efficient clinic operations.
• Provided exceptional customer service by addressing patient inquiries and concerns promptly.
• Coordinated communication between medical staff and patients to streamline information flow.
• Maintained accurate patient records using electronic health record systems for improved data management.
• Scheduled and confirmed appointments, optimizing staff utilization and resource allocation.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.