Sheri Flanagan
Wesley Chapel,FL
Summary
Medical Assistant, Office Manager, and Quality Care Coordinator with 30 years of experience in patient care and team leadership. I recently moved to Wesley Chapel, FL, from Pittsburgh, PA, and am seeking a related position in the field. Demonstrates exceptional skills in managing patients' care plans and leading healthcare teams to deliver superior service. Dedicated to enhancing patient outcomes through collaborative and compassionate care.
Overview
31
31
years of professional experience
Work History
Office Manager
Upperline Health
Wesley Chapel, FL
11.2024 - Current
- Patient Care Coordinator Lead.
- Scheduled evaluations and procedures for patients.
- Addressed and resolved patient concerns and complaints in a timely and empathetic manner.
- Collaborated with clinical and administrative staff to meet patient needs.
- Implemented patient care coordination programs aimed at improving patient health outcomes.
- Completed insurance verifications and claim forms for patient intake and processing.
Quality Care Coordinator
PPCP
Pittsburgh, PA
10.2019 - 06.2024
- Follow up within two business days of the patient being discharged from the hospital.
- Reviewed the discharge summary and medications with the patients.
- Assisted with follow-up appointments and diagnostic tests.
- Followed all patients for thirty days upon discharge.
Officer Manager/Certified Medical Assistant
Children's Hospital of Pittsburgh
Pittsburgh, PA
08.2013 - 10.2019
- Roomed patients
- Assisted in patient care
- Took vital signs
- Completed laboratory duties, including urinalysis, lab draws, allergy testing, etc.
- Lead medical assistant.
- Skilled in EPIC and Centricity.
Office Manager
Pittsburgh Chest Physicians
Pittsburgh, PA
01.1994 - 07.2013
- Supervised 20+ employees in five different positions.
- Completed payroll.
- Coordinated staff's weekly schedules.
- Assisted in patient care.
- Delegated tasks.
- Various other managerial responsibilities.
Education
Certified Medical Assisting
Western School of Health/Business Careers
Pittsburgh, PA12-1993
Bachelor of Arts - Early Childhood Elementary Education
California University of Pennsylvania
California, PA05-1991
Skills
- Patient care coordination
- Team Leadership
- Patient education
- Care Planning
- Healthcare knowledge
- Medical Terminology
- Quality assurance
- Scheduling
- Time management skills
- Insurance authorization
- Skilled in various EMR systems, including EPIC, Centricity, Medent, Sunrise, Navinet, Careport, and Cerner
Timeline
Office Manager
Upperline Health
11.2024 - Current
Quality Care Coordinator
PPCP
10.2019 - 06.2024
Officer Manager/Certified Medical Assistant
Children's Hospital of Pittsburgh
08.2013 - 10.2019
Office Manager
Pittsburgh Chest Physicians
01.1994 - 07.2013
Certified Medical Assisting
Western School of Health/Business Careers
Bachelor of Arts - Early Childhood Elementary Education
California University of Pennsylvania
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