Summary
Overview
Work History
Education
Skills
Websites
Related Projects
Timeline
Generic

Ibukun Ogunlewe

Toronto,ON

Summary

Experienced and reliable supervisor and business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and exceeding financial goals. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Dedicated to open, communicative culture where employees feel empowered to contribute to company goals.

Overview

6
6
years of professional experience

Work History

Supervisor

Chick-fil-A Restaurants
07.2022 - Current
  • Facilitated a significant boost in productivity by implementing operational strategies, that resulted in an unprecedented $4000+ in one hour.
  • Lead a team of 10+ staff members, ensuring seamless operations and smooth execution of food productivity through effective communication.
  • Maintain oversight of inventory organization, arrangement, and stock management, proactively monitoring stock levels and promptly placing orders as necessary.
  • Create successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Conduct thorough routine inspections to check quality and compliance with established specifications.
  • Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.

Ride Operator

Canada's Wonderland
05.2018 - 08.2019
  • Attended to guests respectfully, resolved their queries and enforced security measures to ensure customer safety and satisfaction.
  • Collaborated with team members to maintain a clean, organized, and safe ride area for park visitors.
  • Demonstrated exceptional customer service skills by promptly and courteously addressing guest inquiries, concerns, and resolving issues to enhance overall guest satisfaction.
  • Collaborated with a diverse team to coordinate ride operations, to ensure smooth transitions between rides and an organized and efficient workflow.
  • Maintained a high level of professionalism and enthusiasm throughout long hours and challenging work conditions, fostering positive guest experiences.
  • Reduced wait times by efficiently managing ride queues and implementing effective crowd control techniques.

Team Member

Chick-fil-A Restaurants
01.2018 - 01.2019
  • Provided comprehensive training to new team members that ensured a seamless learning process and promote smooth integration within the team.
  • Developed and maintained strong cooperative relationships with coworkers and managers through effective and consistent communication
  • Monitored and tracked stock levels meticulously, promptly notifying supervisors of any shortages or discrepancies, thereby contributing to effective inventory control and management.
  • Contributed to a positive work environment by consistently demonstrating professionalism and strong interpersonal skills.

Education

Bachelor of Commerce - Marketing

York University
Toronto, ON
05.2022

Skills

  • Microsoft office Suite (Word, Excel, PowerPoint)
  • Project Management
  • Research and Analytical skills
  • Attention to Detail
  • Effective Communication and Organization Skills
  • Staff Management
  • Training and mentoring
  • Inventory Control

Related Projects

  • Brand Management Project, York University, 01/2021, 04/2021, Executed brand analysis utilizing the CBBE pyramid framework, assessing brand perception and the dynamics of brand-consumer relationships. Conducted primary exploratory interviews with customers to gain insights into their attitudes towards and associations with brands. Collaborated with team members to present research findings and generate ideas for future CBBE enhancements, as well as identified areas for brand improvement. Provided recommendations for the implementation of these ideas.
  • Advertising & Communications, York University, 09/2020, 12/2020, Worked collaboratively with a team to extensively research and analyze Virgin Mobile, resulting in the successful development of an integrated marketing communications plan. Conducted a comprehensive analysis of a KitKat advertisement, leading to the generation of a creative brief that effectively captured the brand's essence. Additionally, conceptualized and designed an innovative ad for Hershey's.
  • Consumer Behavior Project - Beyond Meat, York University, 01/2020, 04/2020, Conducted consumer survey using google forms in order to gather information on how the consumers viewed and interacted with beyond meat in order to assess consumer needs and find out the cause of the consumer problem. Worked in a team of 6 to perform sentiment and trends analysis on information from research and come up with low-cost and practical solutions that could help Beyond Meat increase its customer reach.

Timeline

Supervisor

Chick-fil-A Restaurants
07.2022 - Current

Ride Operator

Canada's Wonderland
05.2018 - 08.2019

Team Member

Chick-fil-A Restaurants
01.2018 - 01.2019

Bachelor of Commerce - Marketing

York University
Ibukun Ogunlewe