Icaro Da Silva Lino
Malden,MA
Summary
Dedicated and experienced delivery driver with three years of experience in the Cambridge area, seeking a stable position that will enable me to provide a better future for my family. Known for excellent navigation skills, strong interpersonal communication, and fluency in English, Portuguese, and Spanish.
Overview
3
3
years of professional experience
Work History
Instacart Shopper
Instacart
Cambridge, MA
01.2022 - Current
- Resolved customer complaints quickly and professionally.
- Followed all safety protocols while handling food items such as raw meats, produce and dairy products.
- Greeted customers and responded to inquiries in a friendly and professional manner.
- Verified product quality and quantity against customer orders.
- Prepared orders for delivery, including selecting items from shelves, bags and boxes.
- Provided exceptional customer service throughout the shopping experience.
Driver
DoorDash
Cambridge, Massachusetts
01.2022 - Current
- Utilized GPS navigation systems to plan efficient routes for deliveries.
- Managed time efficiently when making multiple stops along designated routes.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Delivered packages to customers in a timely and efficient manner.
- Delivered goods and services to customers on time and in excellent condition.
- Logged deliveries, drop-off times and special conditions in company system.
Skills
- Excellent driving skills and a clean driving record
- - Proficient in English, Portuguese, and Spanish, enabling effective communication with diverse customers
- - Strong problem-solving abilities and quick decision-making in dynamic environments
- - Ability to work independently while also collaborating with team members when necessary
- - Knowledge of local traffic laws and safety regulations
Timeline
Instacart Shopper
Instacart
01.2022 - Current
Driver
DoorDash
01.2022 - Current