Summary
Overview
Work History
Education
Skills
Timeline
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Iceis Galathe

Customer Service Representative
Las Vegas,NV

Summary

Dedicated administrative professional well-versed in communication and team building. Knowledgeable in customer service and scheduling. Ready to bring 4 years of relevant work experience to the team.

Overview

3
3
years of professional experience

Work History

Patient Service Representative

MTM Transportation
06.2022 - 01.2024
  • Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
  • Served as reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries.
  • Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.

Customer Service Representative

Aeva Speciality Pharmacy
04.2021 - 06.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs.

Education

High School Diploma -

Valley High School
Sacramento, CA
06.2013

Skills

Appointment Scheduling

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Timeline

Patient Service Representative

MTM Transportation
06.2022 - 01.2024

Customer Service Representative

Aeva Speciality Pharmacy
04.2021 - 06.2022

High School Diploma -

Valley High School

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Iceis GalatheCustomer Service Representative