Icelee Jones
Elk Grove,CA
Summary
I am skilled medical professional offering over 8 years of experience cultivating seamless office operations. I am a motivated individual who utilizes effective communication, good decision-making, and teamwork. I am committed to the missions and values of serving others. I accept the responsibility to serve the patients and my co-workers with the core values of dignity, collaboration, justice, stewardship, and excellence. I believe in delivering compassionate high quality patient centered care.
Overview
9
9
years of professional experience
Work History
Teleservice Representative
Kaiser Permanente
Sacramento, CA
02.2020 - Current
- Performed data entry tasks such as entering new patient information into a computer system.
- Ensured all necessary forms were completed correctly before submitting them to insurance companies for reimbursement.
- Utilized scheduling software programs to efficiently book appointments according to physician availability.
- Followed up with patients and confirmed appointments.
- Created and maintained patient records, including medical histories, reports and correspondence.
- Routed calls and correspondence to appropriate medical staff.
- Scheduled follow-up visits for discharged patients or those referred to specialists.
- Provided information to patients regarding medical services, billing questions, appointment scheduling and other inquiries.
Medical Assistant
Mercy Medical Group Foundation - Neurosurgery
08.2018 - Current
- Assist physicians with procedure set-ups, and examinations
- Performs patient care, including vital signs, rooming and assisting with procedures
- Process and obtain authorizations for all image orders in the clinic, such as MRI, CT and X-rays of the Brain, Cervical, Thoracic or Lumbar
- Process and submit referrals for Physical Therapy, Pain Management or to any other medical specialties
- Call in medication refills, provide prescription information to pharmacies, assist with insurance, coding, and billing paperwork.
Medical Assistant Float
Mercy Medical Group Foundation
05.2018 - 08.2018
- Assisting in prepping patients for examinations or procedures, assisting with procedures, relaying instructions from the physician to a patient or authorized person, and collecting patient data
- Documenting patient concerns, patient concerns, patient messages, and care provided to the patient in the patient’s medical record for the physician's review
- Administrating medications specifically directed by the physician and performing accurate vital sign measurements and documentation
- Authorize drug refills, provide prescription information to pharmacies, assist with insurance, coding, and billing paperwork
- Assist physician during patient examinations, perform routine laboratory tests and administer injections.
Medical Assistant
Sacramento Occupational Medical Group
Sacramento
03.2018 - 04.2018
- Answer multiple phones, schedule appointments, greet patients and prepare them for examinations
- Obtain patient medical history and vital signs
- Explain treatment procedures, medications, or doctor’s instructions
- Perform electrocardiograms or other diagnostic tests
- Demonstrated proficiency in taking patient medical histories and vital signs, as well as in performing venipunctures, injections and diagnostic procedures and ancillary tests.
Contact Center Representative
HealthNet Insurance Company
12.2014 - 02.2016
- Enrollment and eligibility quotes for providers, Medical and Medicare members
- Answers in and out bound calls to respond to basic questions of physicians and insurance companies and to ensure that they are resolved in a timely manner
- Referrals/Authorizations research, Facilitates filing of appeals and grievances for members
- Assists in authorizations for vision and other billing issues, Performing the assigned administrative tasks and Interacts with all levels of medical professionals
- Follow-up on daily correspondence (denials, low pays) to appropriately work patient accounts, interfacing with insurance companies via telephone to check claim status, written correspondence to payers and patients.
Education
Certified Phlebotomy Technician 1
Phlebotomy USA
Sacramento, CA12-2021
Medical Assistant - Medical Assistant
MTI College
02.2018
Skills
- Registered with AMAA
- CA Certified CPT 1
- Excellent customer service skills
- Organized, attention to detail, and the ability to multi-task in a fast paced environment
Medical Externship
Medical Assistant / 03/2018 - 04/2018
Sacramento Occupational Medical Group, Sacramento, CA,
*Answer multiple phones, schedule appointments, greet patients and prepare them for examinations, Obtain patient medical history and vital signs, Explain treatment procedures, medications, or doctor’s instructions, Perform electrocardiograms or other diagnostic tests, Demonstrated proficiency in taking patient medical histories and vital signs, as well as in performing venipunctures, injections and diagnostic procedures and ancillary tests.
Phlebotomy / 10/9/23 -10/13/23
Sacramento Urgent Care, Sacramento CA
*Collect blood, urine and fecal samples for an average of 15 patients per day, safely dispose of blood or other biohazard material and prepare all required paperwork and documentation. Ensure proper calibration and maintenance of equipment. Validate an average of 25 blood and specimen collection orders per day, alerting nurses or physicians of discrepancies between order and nursing station log.
Accomplishment Awards
- Perfect Attendance – 2018 MTI College
- Honor Roll – 2018 MTI College
Administrative Skills
- Scheduling and calendaring
- Proficient in office setting
- Microsoft Office
- Proficient in Allscripts
- Proficient in Cerner
- Type 52 WPM
- Answer multi-phones
- Inventory
Medical Skills
- Venipuncture
- Complete Physical Exams
- ICD-10
- ECGs and CPT 1
- Blood Cultures
- Incision/Drainage
- First Aid/CPR Certified
- Non-blood Specimens
- Positioning/Draping
- Hemoglobin Test
- Hematocrit Blood Test
- Injections and Uri Cults
- Culture/Sensitivity Test
- Specimen Processing
- Urine Pregnancy Test
- Nebulizer Treatments
References
Personal and professional references available upon request
Timeline
Teleservice Representative
Kaiser Permanente
02.2020 - Current
Medical Assistant
Mercy Medical Group Foundation - Neurosurgery
08.2018 - Current
Medical Assistant Float
Mercy Medical Group Foundation
05.2018 - 08.2018
Medical Assistant
Sacramento Occupational Medical Group
03.2018 - 04.2018
Contact Center Representative
HealthNet Insurance Company
12.2014 - 02.2016
Certified Phlebotomy Technician 1
Phlebotomy USA
Medical Assistant - Medical Assistant
MTI College
Similar Profiles
Marie A. StevensonMarie A. Stevenson
Patient at Patient FinancialAdvisor, Kaiser Permanente Eligibility and FinancialServices, FinancialAdvisor, Kaiser PermanentePatient at Patient FinancialAdvisor, Kaiser Permanente Eligibility and FinancialServices, FinancialAdvisor, Kaiser Permanente
Edith NagunaEdith Naguna
Special Needs Program Care Mgt RN Consultant at Kaiser Permanente - Southern California Permanente Medical GroupSpecial Needs Program Care Mgt RN Consultant at Kaiser Permanente - Southern California Permanente Medical Group
MICHAEL NAVAMICHAEL NAVA
Area Director at Kaiser Permanente – The Permanente Medical GroupArea Director at Kaiser Permanente – The Permanente Medical Group
Diana IovescuDiana Iovescu
Program Manager III- Centers for Reproductive Health/IVF at Kaiser Permanente- The Permanente Medical GroupProgram Manager III- Centers for Reproductive Health/IVF at Kaiser Permanente- The Permanente Medical Group
Matthew RiosMatthew Rios
Warehouse Manager at US Foods / Saladinos Foodservice IncWarehouse Manager at US Foods / Saladinos Foodservice Inc