Summary
Overview
Work History
Education
Skills
Timeline
Generic

Iciss Threatt

Memphis ,TN

Summary

Motivated and dependable medical assisting student with hands-on externship experience and a strong background in customer service. Skilled in communication, multitasking, patient support, and handling confidential information. Known for providing professional assistance, problem resolution, and maintaining a positive attitude in fast-paced environments.

Overview

5
5
years of professional experience

Work History

Medical Assistant

Methodist South Hospital
Memphis, TN
03.2026 - 04.2026
  • Assisted healthcare providers with patient assessments and routine examinations.
  • Managed patient records using electronic health record systems to maintain accuracy.
  • Appointment scheduling, optimizing patient flow and reducing wait times.

Universal Customer Service Agent

Williams Sonoma Inc.
Remote
02.2023 - 04.2026
  • Assisted customers with product inquiries and order processing through various channels.
  • Resolved customer complaints efficiently, ensuring satisfaction and loyalty.
  • Collaborated with team members to improve service response times and accuracy.

Medical Assistant

Christ Community Health Service
Memphis, TN
02.2026 - 03.2026
  • Assisted in routine clinical procedures, enhancing efficiency of healthcare delivery.
  • Administered medications and vaccinations under physician supervision, maintaining safety protocols.
  • Managed appointment scheduling and follow-ups to optimize patient flow and reduce wait times.

Customer Service Representative

Bank of America
Remote
03.2021 - 08.2022
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Managed account updates, ensuring accuracy and compliance with banking regulations.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

Medical Laboratory Science

Southwest Tennessee Community College
Memphis, TN

Medical Assistant

Concorde Career College
Memphis, TN
04.2026

High School Diploma -

Germantown High School
Memphis, TN
12.2017

Skills

  • Customer service
  • Professionalism and ethics
  • Critical thinking
  • Call center operations

Timeline

Medical Assistant

Methodist South Hospital
03.2026 - 04.2026

Medical Assistant

Christ Community Health Service
02.2026 - 03.2026

Universal Customer Service Agent

Williams Sonoma Inc.
02.2023 - 04.2026

Customer Service Representative

Bank of America
03.2021 - 08.2022

Medical Laboratory Science

Southwest Tennessee Community College

Medical Assistant

Concorde Career College

High School Diploma -

Germantown High School