Icxel Sofara
Summary
Dynamic and adaptable professional with a proven track record in customer service and data management, honed at Spa Toscana and Community Health Alliance. Excelled in creating exceptional client experiences and streamlining administrative processes. Bilingual in Spanish, with expertise in appointment scheduling and multitasking, consistently enhancing operational efficiency and client satisfaction.
Overview
7
7
years of professional experience
Work History
Spa Concierge
Spa Toscana
09.2021 - Current
- Offered a profession and friendly client experience by assisting with bookings and answering inquiries about services and retail items.
- Ensured a relaxing environment for guests by maintaining a clean, organized, and well-stocked reception area.
- Assisted management with administrative tasks, including cash reports, database maintenance, and retail inventory.
- Trained and mentored new employees,
Receptionist
Community Health Alliance
06.2018 - 12.2020
- Greeted incoming patients and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, assisted patients with forms, and updated patient records and insurance information in our database.
- Kept reception area clean and neat to give patients a healthy and friendly environment.
- Handled cash transactions and maintained sales and payments records accurately.
- Assisted patients with our food pantry and other services.
Education
High School Diploma -
Robert Mcqueen High School
Reno06-2015
Skills
- Customer service expertise
- Exceptional communication
- Appointment scheduling
- Multitasking
- Typing
- Bilingual: Spanish
- Data management
- Adaptable
Timeline
Spa Concierge
Spa Toscana
09.2021 - Current
Receptionist
Community Health Alliance
06.2018 - 12.2020
High School Diploma -
Robert Mcqueen High School
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