Icy Jackson

• Set clear objectives and establish sales targets for onboard sales.
• Identify potential candidates for American Express credit products and Delta partnerships.
• Establish sales channels to distribute and network sales products effectively to reach and serve Delta's target customer.
• Successfully led crew in rotation and flight procedures by proactively anticipating both passenger and crew needs.
• Promoted a safe and comfortable travel experience for all passengers, following FAA guidelines.
• Implement clear and concise communication strategies with the team, passengers, and management to optimize daily operations.
• Exhibit an unwaveringly professional and approachable attitude at all times.
• Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.

• Managed the entire lifecycle of projects, from conception to launch.
• Completed daily production sheets and marketing strategy plans.
• Created large-format marketing material for specific projects and programs.
• Performed market research and competitive analysis.
• Promoted team inclusion and engagement.
• Assisted in developing training materials and programs for new employees who are joining the team or taking over existing roles.
• Maintained accurate records of all documents related to each project including contracts, invoices and change orders.
• Evaluated current processes and procedures related to managing projects and proposed improvements where necessary.
• Ensured compliance with organizational standards related to quality control, safety regulations and other applicable laws.

• Ensured compliance with all applicable laws and regulations related to the sale of products.
• Resolved customer complaints promptly and professionally while maintaining high levels of customer satisfaction.
• Participated in industry conferences to stay abreast of new developments in the field.
• Created an atmosphere of friendliness and professionalism to enhance the customer service experience, while fostering harmonious relationships with team members.
• Prepared detailed reports on market trends and economic indicators.
• Reviewed and analyzed financial data to ensure accuracy of customer accounts.
• Developed long-term relationships with customers by providing personalized service and advice.
• Negotiated contracts between buyers and sellers in a timely manner.
• Executed buy and sell orders on behalf of clients, ensuring optimal timing and pricing to maximize returns.

• Solved problems for dissatisfied customers with specialization.
• Offered guidance and support for customer queries related to fashion.
• Enhanced the presentation of clothing items to entice customers.
• Oversaw the process of handling returns and exchanges.
• Successfully handled daily financial record-keeping.
• Aided in the smooth and efficient execution of visual merchandising operations under the supervision.

• Managed data filing, drafted and edited office memos.
• Assumed responsibility for assisting in all office administrative tasks.
• Diligently managed phone inquiries, ensuring effective call transfers.
• Ensured regular evaluation of the front desk operations.
• Sustained a consistently clean and polished appearance of the Center.
• Gave valuable input.

GPA: 3.7

• 2021 - Honor Roll
• Research: Diversity and Inclusion
• Research: Entrepreneurship and sales

GPA: 3.7

• 2021 - Honor Roll
• Research: Diversity and Inclusion
• Research: Entrepreneurship and sales