Ida Arnold-Henderson
Phoenix,AZ
Summary
A dedicated and detail-oriented professional with diverse experience in customer service, administrative support, and peer leadership. Known for exceptional communication skills, technical proficiency, and a commitment to providing outstanding service. Seeking to contribute to a dynamic organization by leveraging expertise in various information systems, conflict resolution, and event coordination.
Overview
22
22
years of professional experience
Work History
Front Desk Assistant
Mesa Community College Business Department
Mesa, Arizona
08.2023 - 08.2024
- Supported students and visitors by providing assistance with inquiries using the MCC Student Information System.
- Provided support in facilitating effective communication between faculty, community members, and stakeholders
- Effectively organized office shifts, managed copy requests efficiently, while contributing to successful planning and execution of department-wide events
- Partnered with office administrators to create promotional materials, manage monthly department newsletters, and update business display boards.
- Managed office operations by overseeing the opening, closing, and securing of classrooms.
- Accurately and efficiently performed data entry tasks into computerized systems.
Flight Attendant
Southwest Airlines
Phoenix, Arizona
03.2013 - 06.2022
- Provided outstanding customer service to guarantee passengers' positive travel experiences.
- Demonstrated competence in conducting security checks and maintaining compliance with FAA regulations
- Addressed customer safety and security concerns and provided necessary first aid.
- Managed inflight responsibilities which involved beverage/snack service and cabin safety monitoring.
- Ensured passenger comfort by monitoring cabin environment and checking seatbelts throughout flight.
- Provided necessary aid to individuals with disabilities.
- Ensured passenger safety by conducting detailed pre-flight inspections of the aircraft cabin, promoting cleanliness and adherence to safety protocols.
Customer Service Representative
Southwest Airlines
Phoenix, Arizona
05.2011 - 03.2013
- Assisted customers with technical issues, re-accommodation bookings, and loyalty account inquiries
- Handled escalated calls and provided mentoring and training to peers
- Managed inbound calls for bookings, modifications, cancellations, and fund research.
- Consistently maintained a high level of professionalism when addressing escalated customer calls.
- Provided personalized recommendations of additional products or services based on customer needs.
- Established and maintained strong rapport with customers by engaging in friendly interactions.
Receptionist/Licensed Stylist Assistant
Balaros Hair Salon
05.2002 - 12.2002
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained a clean and organized reception area through effective material organization and furniture tidying.
- Assisted in ensuring a smooth visitor experience by directing individuals to the correct personnel.
- Supported salon stylist in performing requested services
Education
Associates in Applied Science, Beauty and Wellness - Business
Mesa Community College
Mesa, Arizona05-2024
Skills
- Problem Resolution
- Teamwork and Collaboration
- Microsoft Office Suite Proficiency
- Attention to Detail
- Diversity and Cultural Awareness
- Conflict Resolution
- Active Listening
- Multi-tasking & Organizational Skills
- Communication & Judgment
- Customer Relations
- Friendly, Positive Attitude
- Event Coordination
- Dependable and Responsible
Peerleadershipexperience
Mesa Community College, 08/2021, 05/2024, Coordinated and led study groups, both in-person and via video calls, for classmates across various time zones., Proactively met with instructors to clarify assignments for study groups.
Awards
07/2022: Received letters of commendation for outstanding customer service and exemplary performance from both internal and external customers.
References
Available Upon Request
Timeline
Front Desk Assistant
Mesa Community College Business Department
08.2023 - 08.2024
Flight Attendant
Southwest Airlines
03.2013 - 06.2022
Customer Service Representative
Southwest Airlines
05.2011 - 03.2013
Receptionist/Licensed Stylist Assistant
Balaros Hair Salon
05.2002 - 12.2002
Associates in Applied Science, Beauty and Wellness - Business
Mesa Community College
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