Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ida Blakes

Hampton,VA

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

2
2
years of professional experience

Work History

Customer Service Representative II

Elevance
Norfolk, VA
10.2022 - 08.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Answered customer inquiries via phone, email, and chat.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Provided exceptional customer service to ensure customer satisfaction.

Customer Service Representative

Maximus Call Center
Hampton, VA
02.2022 - 2022
  • Compiled and documented information regarding applicant's income, assets, insurance coverage and other relevant data.
  • Evaluated appeals of denied applications using established criteria.
  • Prepared reports summarizing findings of eligibility reviews.

Education

GED -

Menchville High School
Newport News, VA
06-1993

Skills

  • Account updating
  • Appointment Scheduling
  • Data Entry
  • Inbound and Outbound Calling
  • Complaint resolution
  • Report Generation

Timeline

Customer Service Representative II

Elevance
10.2022 - 08.2024

Customer Service Representative

Maximus Call Center
02.2022 - 2022

GED -

Menchville High School

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Ida Blakes