Summary
Overview
Work History
Education
Skills
Timeline
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Ida Blakes

Hampton,VA

Summary

Skilled Customer Service Representative with a proven track record at Elevance Health, excelling in complaint resolution and relationship building. Demonstrated ability to enhance customer satisfaction and trust, leveraging de-escalation techniques and effective problem-solving. Achieved high first-call resolution rates, underscoring a commitment to excellence and efficient time management.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Elevance Health
Virginia Beach, VA
10.2022 - 08.2024
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Provided accurate information about products and services to customers.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Answered inbound calls, chats and emails to facilitate customer service.

Customer Service Representative

Maximus
Hampton, VA
02.2022 - 10.2022
  • Maintained high satisfaction score by consistently resolving first-call issues.
  • Resolved customer complaints promptly and professionally.
  • Built sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provided accurate, valid, and complete information to customers.

Education

GED -

Menchville High School
Newport News, VA
06-1993

Skills

  • Complaint resolution
  • De-escalation techniques
  • Building rapport
  • Time management
  • Minute taking
  • Documentation
  • Problem-solving
  • Credit card payment processing
  • Payment processing
  • Relationship building

Timeline

Customer Service Representative

Elevance Health
10.2022 - 08.2024

Customer Service Representative

Maximus
02.2022 - 10.2022

GED -

Menchville High School

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Ida Blakes