Ida Blueyes-Sanchez
Durango,CO
Summary
Efficient Director of Housekeeping experienced in overseeing high-end hotel operations. Achieved improved guest satisfaction ratings through strong leadership, effective communication, and strategic problem-solving. Focused on maintaining high cleanliness standards while managing quality control and budget effectively.
Overview
38
38
years of professional experience
1
1
year of post-secondary education
Work History
Director of housekeeping
Holiday inn and suites
Durango, CO
03.2017 - 04.2026
- Directed and supervised the housekeeping staff, ensuring that all tasks were completed in a timely manner.
- Trained and supervised housekeeping staff on effective cleaning procedures and safety protocols, enhancing team competence.
- Managed daily housekeeping operations for hotel guest rooms and public areas.
- Developed cleaning schedules to ensure timely completion of tasks and high standards.
- Implemented quality control measures ensuring high cleanliness standards and boosting guest satisfaction.
- Conducted regular inspections to evaluate cleanliness and adherence to established standards, driving continuous improvement.
- Inspected guest rooms prior to check-in to verify that they meet quality assurance standards.
- Resolved customer complaints promptly in a professional manner.
- Collaborated with other departments to address maintenance issues promptly.
- Implemented safety protocols to protect employees while performing their duties.
- Assisted in the recruitment process by interviewing candidates for open positions within the department.
- Created weekly schedules for housekeeping staff members based on projected occupancy levels.
- Coordinated repairs or replacements of damaged furniture or fixtures within the hotel.
- Practiced safe work habits and wore protective safety equipment.
Executive Housekeeper
Iron horse inn
Durango, Colorado
05.2012 - 01.2016
- Managed daily operations of housekeeping department for a boutique inn.
- Supervised and trained housekeeping staff on cleaning protocols and safety procedures.
- Supervised and coordinated the activities of housekeeping staff.
- Developed and maintained cleaning schedules for guest rooms and common areas.
- Inspected guest rooms to ensure cleanliness standards were met consistently.
- Inspected guest rooms and public areas to ensure furnishings, equipment, linens, and supplies meet established standards.
- Resolved guest complaints related to housekeeping services promptly and professionally.
- Responded promptly to any emergency situations that may arise during shift hours.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
Correctional Officer
Diamondback correctional facility
Watonga, Oklahoma
01.1988 - 08.2006
- Supervised inmate activities and ensured compliance with facility rules.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Coordinated inmate movements within facility and during transport to ensure security and compliance.
- Monitored daily activities to detect and address suspicious behavior, improper conduct, and potential conflicts.
- Facilitated conflict resolution between inmates through de-escalation techniques to maintain safety.
- Conducted regular inspections to maintain safety and security standards.
- Inspected cells and conducted random searches of common areas.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Trained new officers on protocols, procedures, and emergency responses.
- Facilitated communication between inmates and support services as needed.
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
- Collaborated with staff to develop and implement emergency response procedures.
Education
Receptionist - Accounting
Tahlequah Job Corps
Tahlequah, OK 06.1992 - 06.1993
Kirtland Central High School
Kirtland, NMSkills
- Housekeeping management
- Quality control
- Safety compliance
- Staff training
- Schedule management
- Scheduling
- Team supervision
- Supplies inventory
- Customer service
- Guest service
- Attention to detail
- Leadership skills
Timeline
Director of housekeeping
Holiday inn and suites
03.2017 - 04.2026
Executive Housekeeper
Iron horse inn
05.2012 - 01.2016
Receptionist - Accounting
Tahlequah Job Corps
06.1992 - 06.1993
Correctional Officer
Diamondback correctional facility
01.1988 - 08.2006
Kirtland Central High School