Ida Burress
Cullman,AL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in call center environment.
Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
35
35
years of professional experience
Work History
Security Specialist
Allied Universal Security Services
12.2021 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Collaborated with local law enforcement agencies to establish strong relationships, increasing the effectiveness of joint responses to incidents.
- Detected potential threats proactively through regular monitoring of surveillance systems and analyzing incident reports.
- Performed regular audits of existing security measures, identifying areas for improvement and recommending changes accordingly.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Screened incoming employees, personal belongings, and shipments for security concerns.
Security Specialist
Fulton County Government Courthouse
04.2022 - 10.2024
- Detected potential threats proactively through regular monitoring of surveillance systems using CCTV and analyzing incident reports.
- Patrolled and monitored premises by foot.
- Screened incoming employees, personal belongings, and shipments for security concerns.
Customer Service Call Center Agent
Delta Airlines
03.1997 - 08.2020
- Devoted special emphasis to cargo bookings for key account holders of domestic and international freight. Also make bookings for pets and/or animals for personal breeders and research facilities
- Work very closely with U.S. Customs & Border Patrol
- Handle average of 80-85 calls and/or emails per day to address customer inquiries and concerns
- Provide back up support to various airport stations needing computer issues resolved or password issues
- Act as Lead Agent periodically
Flight Attendant
Northwest Airlines
02.1992 - 03.1997
- Reassured and comforted passengers during safe and turbulent flights
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff
- Operated in compliance with all airline and federal aviation regulations for complete compliance with safety and security procedures.
- Maintained high standard of cleanliness and personal appearance to promote sense of professionalism and passenger confidence in crew.
Data Entry Operator
State Of Alabama Department Of Revenue
01.1990 - 02.1992
- Organized, sorted and checked business & personal tax data against original documents mailed in by taxpayers
- Performed more than 15;000 hourly 10-key actions while maintaining 90% error rate.
Education
Medical Assisting
Draughons Junior College
Montgomery, AlabamaSkills
- Data Entry
- Professional telephone demeanor
- Key stakeholder relationship building
- Multi-line phone talent
- Credit card processing
- Staff education and training
Education
Montgomery, Alabama
Timeline
Security Specialist
Fulton County Government Courthouse
04.2022 - 10.2024
Security Specialist
Allied Universal Security Services
12.2021 - Current
Customer Service Call Center Agent
Delta Airlines
03.1997 - 08.2020
Flight Attendant
Northwest Airlines
02.1992 - 03.1997
Data Entry Operator
State Of Alabama Department Of Revenue
01.1990 - 02.1992
Medical Assisting
Draughons Junior College
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