Ryan Hoff
Sykesville,MD
Summary
Very diverse in a multitude of different back rounds. Able to learn on the fly. Adapt to my surroundings quickly. Working with people on a daily basis and helping them navigate a problem and finding them a solution that benefits both parties involved. Spent 16 years working in a restaurant has taught me a lot dealing with so many different situations. Accomplished Sales Representative with solid sales history and in-depth equipment rental experience. Diligent and professional with expertise in conducting market analysis and recognizing trends within territories.
Overview
15
15
years of professional experience
Work History
Security Specialist
Marathon Technology solutions
Sykesville, MD
08.2022 - 08.2023
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Organized and detail-oriented with a strong work ethic.
Inside Sales Representative
Abc Equipment Rental
Jessup, MD
07.2020 - Current
- Answered customers' questions regarding products, prices and availability.
- Managed friendly and professional customer interactions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Managed over 50 interactions daily between customers and phone calls.
- Handle the renewal billing between cash accounts and with the sales team customers out of the Jessup store
Lead Estimator
Ap Corp
Sykesville, MD
04.2017 - 05.2020
- Analyzed designs and performed accurate cost analysis.
- Prepared material orders to complete projects on time and within budget.
- Analyzed buildings to prepare estimates for either window film or vinyl work.
- Communicated with builders and contractors on residential and commercial projects to deliver status updates to customers.
- Coordinated product installation and scheduled experienced crews to achieve project scopes of work.
Restaurant Front of House Manager
Oscars Alehouse
Eldersburg, MD
01.2012 - 04.2017
- Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Resolved guests complaints while maintaining positive customer environment.
- Managed and wrote the schedule for the Hosts and also the busser and food runners.
- Ordered all paper goods
Flat Glass and Vinyl Wrap Installer
Ap Corp
Sykesville, MD
01.2011 - 01.2014
- Worked with diverse types of weather and ground conditions.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Managed maintenance activities, supervised staff and inspected equipment.
Track Crew Member
Gear Racewear
Grove City, PA
04.2010 - 01.2011
- Set up the vip tents at the track.
- Constructed the arches for the riders to go under.
- Installed all the repeater stakes and rolls or material to outline the track for t.v sponsorships
- Blew up all the large blowups and maintained them during race day.
Assistant Estimator
Jeff Barnes Chevrolet
Sykesville, MD
10.2008 - 04.2010
- Analyzed designs and performed accurate cost analysis.
- Prepared material orders to complete projects on time and within budget.
- Analyzed the damages to prepare estimates for Auto repair work.
- Ordered all required parts needed to repair the vehicles.
Education
High School Diploma -
Liberty High School
Sykesville, MD06.2003
Skills
- Customer Service and Assistance
- Attention to Detail
- Overcoming Objections
- Time Management
- Product Demonstrations and Presentations
- Data Entry
- Onsite Visits
Timeline
Security Specialist
Marathon Technology solutions
08.2022 - 08.2023
Inside Sales Representative
Abc Equipment Rental
07.2020 - Current
Lead Estimator
Ap Corp
04.2017 - 05.2020
Restaurant Front of House Manager
Oscars Alehouse
01.2012 - 04.2017
Flat Glass and Vinyl Wrap Installer
Ap Corp
01.2011 - 01.2014
Track Crew Member
Gear Racewear
04.2010 - 01.2011
Assistant Estimator
Jeff Barnes Chevrolet
10.2008 - 04.2010
High School Diploma -
Liberty High School
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