Reginald Washington
Houston,TX
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
3
3
years of professional experience
Work History
Dispatcher
Marathon Industrial Solutions
Houston, Tx
12.2022 - Current
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Generated reports to track deliveries and maintain proper records and documentation.
- Planning, tracking, organizing drivers routes, and managed work of drivers and shippers to accomplish consistent work within organizational standards.
- Updating brokers about loads until delivery and providing final update once delivery is complete.
- Booking loads and forwarding paperwork to carrier.
- Monitored and tracked dispatch communication systems.
- Negotiating brokered freight from various brokerages(i.e. TQL, CH Robinson, Coyote, JB Hunt, etc)
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Monitored flow of paperwork and directed information to appropriate departments.
Dispatcher
Premium Quality Logistics
Houston, TX
02.2020 - 12.2022
- Monitored vehicle locations to coordinate timely arrivals.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Assisted in resolving customer complaints and grievances.
- Tracked and monitored vehicle performance and maintenance.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
Education
Some College (No Degree) - Mass Communication
Texas Southern University
Houston, TXHigh School Diploma -
Hyde Park Career Academy
Houston, TX06.1987
Skills
- Customer Relationship Management
- Updating Logs
- Routing Orders
- Prioritizing Calls
- Vehicle Dispatch
- Roadside Assistance
- Adjusting Routes
Timeline
Dispatcher
Marathon Industrial Solutions
12.2022 - Current
Dispatcher
Premium Quality Logistics
02.2020 - 12.2022
Some College (No Degree) - Mass Communication
Texas Southern University
High School Diploma -
Hyde Park Career Academy
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