Ida Coronado
San Jose,CA
Overview
27
27
years of professional experience
Work History
Sales Administrator - Customer Service Specialist
Kratos Security & Defense
San Jose, CA
01.2025 - 01.2026
- Issuance of price quotations for new products for customers according to region within CPQ, process of product configurations, discount logic & approval workflow for timely quotes to Sales.
- Issue RMA repair quotations for Kratos customers.
- Manage incoming requests for customer base including phones and email prioritization.
- Ability to work effectively in a dynamic, fast-paced environment within Kratos internal systems.
RMA Service Representative
Microchip Technology
San Jose, CA
01.2018 - 01.2025
- Issuance of repair quotations to support product repairs for Microchip Frequency & Timing Division.
- Process of RMA repair orders within Oracle as well as Salesforce platform.
- Resourceful, diligent, able to solve product lead times and fulfillment while providing real time response to customer and Partner base worldwide.
- Provide follow-up with customer base to ensure Microchip product recovery for return.
- Assisted Microchip Technical Support Team, for Advance Exchange orders, against support case request for DOA product worldwide.
- Worked efficiently within SAP System to create & book service maintenance contracts maintaining a single integrated view of contract data, enforcing compliance for customer base as well as maintaining customer renewals.
- Responsible to send Contract Order Acknowledgement to customer & Partners.
Contracts Administrator
Microchip Technology
San Jose, CA
01.2016 - 01.2018
- Responsible for maintaining data integrity, managing contracts activity for new & renewals to Clients & Channel Partners.
- Provide Distribution Channel Resellers & direct customers’ quotations for maintenance services.
- Bookings of new & renewal contracts, supporting Distribution Channel Sales for new PO booking orders, as well as renewals.
- Worked efficiently within SAP System to create & book service maintenance contracts maintaining a single integrated view of contract data, enforcing compliance for customer base as well as maintaining customer renewals.
- Responsible to send Contract Order Acknowledgement to customer & Partners.
- Supporting Field Sales, Business Units & Planning to handle a multitude of pre-and-post sales customer service functions.
EMC² Maintenance Operations Specialist
EMC²
Santa Clara, CA
01.2013 - 01.2016
- Issue of revenue contract price quotations for assigned accounts according to established territory assignment.
- Provide superior customer service to Sales Team, Account Executives.
- Generate maintenance quotes with consistency.
- Resolves order discrepancies and contract billing issues through interface within Sales and Global Revenue Operations, Finance & or Senior Management.
- Responsible for maintaining data integrity within contracts activity for renewal contracts as well as installation upgrades and de-installation.
- Modification of contract information as required by customer base.
- Assistance with Inside Sales Engagement Team & Credit Team for resolution of accounts receivable by reviewing invoices & issuing credit memos where applicable.
Channel Specialist
Adobe Systems Inc
San Jose, CA
01.2012 - 01.2013
- Manage receipt of worldwide Inventory and Point of Sales files from Distributors and Resellers.
- Maintain daily log of reporting Partners used by internal audit for tracking Adobe product per Channel Analyst.
- Analysis of revenue of Point of Sales from SAP & uploaded to Excel reports.
- Check of revenue & logs of Top-Tier Resellers, Partners for products sold via Distribution Channel.
- Set up new Partners ensuring all requirements for Point of Sales reporting are captured.
Customer Fulfillment & Licensing Representative
Riverbed Technology
San Francisco, CA
01.2010 - 01.2012
- Issue software licenses by email or directly to Riverbed customers, Resellers, and Distributors.
- Process SSL Encryption licenses as well as license installation and upgrades request.
- Provide quality service and support in a variety of areas including but not limited to Riverbed customer via Regional Support Team dispatching engineers & equipment for parts replacement via expedited parts, fulfillment 24x7x365 environment.
- Responsible for manning Riverbed dashboard for U.S. & INT’L SSL licenses 24x7x7.
- Generated Revenue reports via SAP to ensure software licensing fulfillment is completed on a daily, monthly basis.
Customer Service Support Representative
Bluecoat Systems
Sunnyvale, CA
01.2009 - 01.2010
- Incoming call request to generate Licensing User IDs for Web Power, online submissions as well.
- Issued customer requests for Evaluation Licenses for new and or demo Software, Hardware product as well as permanent license request.
- Software Activation Code Letters, software activation instructions to end-users and top-level Partners.
- Assisted Premier customer’s how, to download & implement Blue Coat licensing with direct phone, and online step-by-step guidance.
Renewal Specialist
3COM Corporation
Santa Clara, CA
01.2003 - 01.2008
- Increased 3Com Corporation service contracts by more than 65%.
- Generated service renewal reports to notify Direct End-User, Channel Partners and Distributors with contract notification at 90, 60, 30 days prior to expiration.
- Worked with Resellers & customers to generate quotations for maintenance Contracts.
- Issued revenue reports monthly, quarterly and yearly.
Contracts Administrator
3COM Corporation
Santa Clara, CA
01.2001 - 01.2002
- Processed, booked 3Com contracts for US Western region monthly, quarterly & year-end activities as well as daily bookings packages.
- Provided sustaining support for the 3com Partner program as well as assist end-users with direct instructions to renew maintenance and services.
- Provided support to Distributors, Partners for 3COM SKU’s & pricing.
Customer Service Representative
3COM Corporation
Santa Clara, CA
01.1999 - 01.2001
- Support of Call Center with high volume of incoming and outbound service calls on multi call system for RMA, Return Materials Authorization of obsolete 3Com products.
- Process invoices, billings for RMA product along with dashboard support of Clarify cases for parts replacement from our Field as well as 3Com support Team.
Timeline
Sales Administrator - Customer Service Specialist
Kratos Security & Defense
01.2025 - 01.2026
RMA Service Representative
Microchip Technology
01.2018 - 01.2025
Contracts Administrator
Microchip Technology
01.2016 - 01.2018
EMC² Maintenance Operations Specialist
EMC²
01.2013 - 01.2016
Channel Specialist
Adobe Systems Inc
01.2012 - 01.2013
Customer Fulfillment & Licensing Representative
Riverbed Technology
01.2010 - 01.2012
Customer Service Support Representative
Bluecoat Systems
01.2009 - 01.2010
Renewal Specialist
3COM Corporation
01.2003 - 01.2008
Contracts Administrator
3COM Corporation
01.2001 - 01.2002
Customer Service Representative
3COM Corporation
01.1999 - 01.2001