Darcie Edgemon
New Orleans,LA
Summary
Dedicated Customer Service professional with experience in online academics. Proven sales, management and multitasking abilities. Creative thinker with a passion for education and a commitment to serving prospective students as they pursue their academic goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
Gallery Of Jewels
San Francisco, CA
11.2018 - 06.2019
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Obtained referrals with existing clients to generate new business, boosting overall company sales and consistently generating highest sales in the company.
- Delivered superior customer service to retain existing customers and attract future customers.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions, including managing ongoing projects and creating new designs.
- Maintained high levels of product knowledge regarding existing designers and provided original solutions to convert casual shoppers into returning customers.
Store Manager/Buyer Specialist
Presage
Carmel-by-the-Sea, CA
03.2017 - 01.2018
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
Store Manager
J.Crew
Carmel-by-the-Sea, CA
12.2015 - 03.2017
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Content Writer
McGraw-Hill Higher Education
Carmel-by-the-Sea, CA
01.2011 - 01.2015
- Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.
- Wrote original fiction and nonfiction prose for use in standardized testing materials assessing reading comprehension.
- Completed accurate and polished formatting in line with publishing standards prior to submission.
- Composed original written material for various types of publications and submitted for approval by supervisor, editor or publisher.
- Managed competing deadlines with efficiency.
Education
Bachelor of Arts - Psychology
Loyola University New Orleans
New Orleans, LA12.2023
Skills
- Efficient and Detail-Oriented
- Courteous with Strong Service Mindset
- Building Customer Trust and Loyalty
- Upbeat and Positive Personality
- Effective Written and Verbal Communication
- Calm and Professional Under Pressure
- Customer Service and Assistance
- Creative Solutions
- Proactive Self-Starter
- Correspondence Writing
- Sales Quota Achievement
- Cultural Awareness
Accomplishments
- Created original story and collaborated with illustrators and editors in the development and publication of Seamore, the Very Forgetful Porpoise, HarperCollins Publsihers, 2008
Certification
- Certified Integrative Nutrition Health Coach - Institute for Integrative Nutrition - 2022
- Certified Yoga Instructor- RYT 200- Yoga Alliance- 2022
Timeline
Customer Service Specialist
Gallery Of Jewels
11.2018 - 06.2019
Store Manager/Buyer Specialist
Presage
03.2017 - 01.2018
Store Manager
J.Crew
12.2015 - 03.2017
Content Writer
McGraw-Hill Higher Education
01.2011 - 01.2015
Bachelor of Arts - Psychology
Loyola University New Orleans
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