Ida Gonzalez

Ticket agent

• Assisted customers with ticket purchases and changes, ensuring a smooth booking experience.
• Provided information on flight schedules, baggage policies, and travel regulations to enhance customer knowledge.
• Processed ticket transactions using Delta Term and SNAP, maintaining accuracy in all data entry tasks.
• Verified passenger identification and processed required travel documents for smooth boarding procedures.
• Provided exceptional service during high-pressure situations such as overbooked flights or severe weather events.
• Conducted efficient boarding processes while adhering to strict security measures and protocols.
• Assisted passengers in locating lost baggage, enhancing customer satisfaction through effective communication.
• Expedited baggage handling during irregular operations, minimizing disruptions to flight schedules and passenger inconvenience.

Coordinated aircraft loading and unloading operations.

• Communicated effectively with team members to optimize ramp operations
• Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
• Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.

ramp agent

• Supervised ramp operations to ensure timely aircraft handling and cargo loading.
• Collaborated with management to develop training programs aligned with operational goals.
• Collaborated with airline representatives to address any issues or concerns related to ramp operations in a timely manner.
• Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
• Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
• Coordinated can loads and cargo positioning in amedaus system.
• Calculated passenger weight and baggage weight accuracy.

Ramp Agent

• Coordinated baggage handling to ensure timely flight departures
• Assisted in loading and unloading cargo with attention to weight distribution
• Communicated effectively with team members to optimize ramp operations
• Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
• Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
• Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
• Contributed to a safer work environment by strictly following safety protocols during ramp operations.
• Consistently maintained professional appearance and demeanor in accordance with company policies and standards.
• Collaborated closely with ground crew members to swiftly resolve any logistical challenges that arose during daily operations.
• Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.