Summary
Overview
Work History
Education
Skills
Timeline
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Kiaya Helligar

Charlotte,NC

Summary

Friendly Reservation Agent with proficiency in interacting effectively by telephone with guests of diverse ages, backgrounds and interests. Projects service-mentality with warm, caring attitude while maintaining efficiency and optimizing revenue. Offering 10 years of experience. Detailed and organized Ticket Agent. Demonstrated proficiency administrative office functions and strong team contribution. Effective communicator recognized by superiors and customers for consistently exceeding service expectations. Hardworking and passionate job seeker with strong organizational skills eager to secure position. Ready to help team achieve company goals.

Overview

6
6
years of professional experience

Work History

Ticket Agent

Danata
02.2021 - 05.2023
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Used computerized ticketing systems to process ticket orders accurately and securely.
  • Supported customers with wheelchair access and special seating requirements to support continuous accessibility.
  • Handled ticket sales for concerts, sports games and theatrical performances.

Ticketing Agent

Air France
01.2017 - 06.2021
  • Answered customer inquiries regarding ticket availability, pricing and event information.
  • Utilized customer service skills to resolve customer complaints and provide timely and accurate information.
  • Gathered supporting documents to complete end-of-shift reporting and explain discrepancies.
  • Reviewed tickets, identification and passports to verify traveler identity.
  • Checked baggage at gate and loaded onto ramp.
  • Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.

Education

High School Diploma -

Montville High School
Oakdale, CT
06.2007

Skills

  • Bilingual - France / Spanish
  • Conflict Resolution
  • Creative Solutions
  • Group Travel
  • Lost Baggage Tracing

Timeline

Ticket Agent

Danata
02.2021 - 05.2023

Ticketing Agent

Air France
01.2017 - 06.2021

High School Diploma -

Montville High School