Albert Cuello
Bronx
Summary
With a proven track record at NY WATERWAY, I excel in customer service and cash handling, adeptly managing tourist inquiries and sales transactions. My bilingual abilities and attention to detail enhance team collaboration and efficiency, making me a standout in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Ticket Agent
NY WATERWAY
New York
04.2021 - Current
- Delivered exceptional service to every customer through active engagement, effective listening, and well-developed interpersonal skills.
- Assisted customers with ticket purchases, trip planning, pricing, and scheduling.
- Assisted customers with ticketing inquiries and purchase of tickets.
Customer Service Representative
Master Tires and Mechanics
Tampa
06.2021 - 08.2021
- Managed front desk operations, finalizing sales and processing customer details for auto parts needs.
Education
BBA - Accounting
Baruch College
New York, NY06-2026
Associate of Science - Accounting
CUNY Hostos Community College
Bronx, NY12-2023
Skills
- Bilingual
- Customer service
- Cash handling
- Team collaboration
- Front desk
- Ticketing systems
- Attention to detail
Certification
- Driver's License, 06/21, Present
- TWIC Card
Languages
- English, Expert
- Spanish, Expert
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Customer Service Representative
Master Tires and Mechanics
06.2021 - 08.2021
Ticket Agent
NY WATERWAY
04.2021 - Current
BBA - Accounting
Baruch College
Associate of Science - Accounting
CUNY Hostos Community College