Wendy Encino-Aguilar
San Diego,CA
Summary
Dynamic and customer-focused professional with extensive experience as a Ticket Agent at Star And Crescent. Proven ability in accurate order processing and cash handling, complemented by strong teamwork and adaptability. Recognized for enhancing customer satisfaction and training new staff, ensuring operational excellence in fast-paced environments. Bilingual, fostering effective communication.
Overview
2022
2022
years of professional experience
Work History
Ticket Agent
Star And Crescent
- Processed ticket transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries regarding travel schedules and ticket options.
- Ensured compliance with company policies while handling passenger interactions.
- Collaborated with team members to maintain a smooth operational flow at ticket counters.
- Adapted to changing schedules and demands in fast-paced environment effectively.
- Provided training support to new employees on ticketing procedures and systems.
Cashier
Handy Metal Mart
National City, CA
06.2019 - 07.2021
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers in product selection and inquiries to enhance shopping experience.
- Maintained cleanliness and organization of checkout area and store displays.
- Handled cash, credit, and return transactions efficiently to ensure smooth operations.
- Collaborated with team members to manage inventory and stock shelves effectively.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
Sales Associate
Sam’s Beauty Supply
San Diego, CA
06.2018 - 04.2020
- Assisted customers with product selection and provided detailed information on beauty supplies.
- Processed transactions accurately using point-of-sale systems to ensure efficient checkout experiences.
- Maintained inventory levels by restocking shelves and organizing merchandise displays for optimal visibility.
- Collaborated with team members to enhance customer service standards and improve overall store operations.
- Addressed customer inquiries and resolved issues promptly, fostering a positive shopping experience.
- Trained new staff on customer engagement strategies and operational procedures, enhancing team performance.
Education
High School Diploma -
Diego Hills
San Diego, CASkills
- Patience and tolerance
- Accurate data entry
- Customer Service-oriented
- Order and payment processing
- Basic computer skills
- Check-in procedures
- Information assistance
- Cash handling experience
- Teamwork and collaboration
- Quick thinking
- Multitasking
- Team leadership
- Adaptability and flexibility
- Bilingual
Timeline
Cashier
Handy Metal Mart
06.2019 - 07.2021
Sales Associate
Sam’s Beauty Supply
06.2018 - 04.2020
Ticket Agent
Star And Crescent
High School Diploma -
Diego Hills