Roberto Garcia
Mission
Summary
Meticulous Pipefitter promoting a background in coordinating jobs and setting up work sites. Experienced in safety processes, regulations and pipe selection. Offering a successful career history spanning more than 3 years.
Transportation professional with strong foundation in customer service and ticketing. Proven ability to manage ticket sales, assist customers with travel inquiries, and ensure smooth operations in high-pressure environments. Known for collaboration, reliability, and adaptability to changing needs. Skilled in customer communication and problem-solving.
Knowledgeable Ticketing Agent adept at making reservations, solving booking issues and providing exceptional support to customers. Well-organized with excellent multitasking, time management and communication skills.
Overview
16
16
years of professional experience
Work History
Ticket Agent
AGI
04.2024 - Current
- Used computerized ticketing systems to process ticket orders accurately and securely.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Researched and resolved customer ticketing issues to promote satisfaction.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Assisted with development and implementation of new ticketing policies for enhanced service delivery.
- Resolved customer complaints promptly, maintaining a professional demeanor and positive company image.
- Answered customer inquiries regarding ticket availability, pricing and event information.
- Supported customers with wheelchair access and special seating requirements to support continuous accessibility.
- Supported fellow agents during peak hours by taking on additional tasks without compromising quality of service.
- Provided exceptional service during high-pressure situations such as overbooked flights or severe weather events.
- Provided schedule, routing and fare information to assist customers with ticket purchases.
- Verified passenger identification and processed required travel documents for smooth boarding procedures.
- Streamlined the check-in process for faster boarding times and improved passenger experience.
- Enhanced customer satisfaction by efficiently processing ticket reservations and cancellations.
- Managed flight overbookings proactively, minimizing disruptions and maintaining customer satisfaction.
Pipefitter
Loenbro Pipeline
01.2023 - 04.2023
- Fabricated, assembled, installed and maintained piping systems.
- Ensured safe work environments by strictly adhering to industry safety standards and procedures.
- Completed complex projects on time through efficient time management and prioritization of tasks.
- Performed essential maintenance tasks on pipe systems to extend their life span and reduce the risk of failure.
- Prevented potential delays in construction schedules by proactively identifying potential hazards or obstacles in the workspace.
- Established strong working relationships with colleagues across trades for better collaboration during multi-disciplinary projects.
- Reduced material waste by accurately measuring, cutting, and assembling piping systems.
- Collaborated with cross-functional teams to ensure seamless integration of piping systems within larger construction projects.
- Demonstrated flexibility by adeptly handling various pipe materials, including steel, copper, PVC, and cast iron in different environments.
- Coordinated movement of materials and equipment to job sites.
Pipefitter
SMB Inc
05.2022 - 11.2022
- Installed and maintained industrial piping fittings, valves, flanges and clamps to complete systems setup.
- Threaded pipes using piping machines.
- Followed safe work practices, which included fall protection and personal protective equipment.
- Read and interpreted blueprints, diagrams and other technical drawings to determine best installation methods.
- Fabricated pipe sections and components to specification using cutting, threading and welding equipment.
- Promoted a safe work environment by adhering to company safety policies and procedures at all times during pipefitting operations.
- Installed new systems and connected piping to existing components by welding, bolting and threading.
- Facilitated smooth project execution by interpreting isometric drawings for accurate installation or modification of piping systems.
- Enhanced safety by conducting regular inspections of tools and equipment, ensuring proper maintenance and functionality.
- Contributed to overall company success by maintaining a strong work ethic, adaptability, and commitment to delivering exceptional service on all projects undertaken.
- Fabricated and installed screw pipe, socket weld pipe, and stainless steel tubing.
- Performed tests to check quality of pipe and piping systems and make adjustments as necessary.
- Utilized specialized tools and equipment for precise pipefitting processes, ensuring optimal results for each project.
- Optimized material usage by accurately measuring and calculating required materials for each project, minimizing waste.
- Maintained high-quality standards through consistent attention to detail while fitting pipes according to building code requirements.
Pipefitter Journeyman
Brahma Group Inc
01.2022 - 05.2022
- Read and interpreted specifications, diagrams and blueprints for job.
- Observed safe work rules and utilized fall protection and PPE.
- Handled all responsibilities for piping systems, including fabricating, assembling, installing and maintaining.
- Threaded and installed pipe using pipe wrench and dies.
- Fabricated and positioned screw pipe, socket weld pipe and stainless steel tubing.
- Threaded pipes using specified machinery.
- Managed movement of materials and equipment to different job sites.
- Performed hydrostatic pressure testing of boilers and pressure vessels.
- Drilled and tapped holes for installation of studs.
- Assembled and disassembled boilers, tanks, vats, pressure vessels, exchangers and heaters according to blueprint specifications.
- Identifying signs of potential problems with boilers and pressure vessels, such as tube leakage, scaling, pitting, metals discoloration and refractory failures.
- Filled piping systems with water and air to test for leaks.
- Cut openings in walls and floors to accommodate pipe and pipe fittings.
- Performed rigging and forklift operations to maneuver parts and machinery.
- Inspected and tested installed systems to isolate and identify faults.
- Inspected worksites to determine presence of obstructions, unsafe conditions and crew errors.
- Cut and hammered pipes to meet design specifications for individual system installations.
- Cut diverse pipe sizes and lengths to prepare for installation.
- Bored holes into existing structures to install piping to meet new system specifications.
- Verified and gathered measurements to determine proper piping sizes.
- Inspected installations to repair leaks and make adjustments to pipes.
- Modified piping systems with task-specific tools to complete preventive maintenance.
Pipefitter Journeyman
BHI Energy
07.2021 - 11.2021
- Read and interpreted specifications, diagrams and blueprints for job.
- Observed safe work rules and utilized fall protection and PPE.
- Handled all responsibilities for piping systems, including fabricating, assembling, installing and maintaining.
- Fabricated and positioned screw pipe, socket weld pipe and stainless steel tubing.
- Threaded and installed pipe using pipe wrench and dies.
- Threaded pipes using specified machinery.
- Managed movement of materials and equipment to different job sites.
- Performed hydrostatic pressure testing of boilers and pressure vessels.
- Drilled and tapped holes for installation of studs.
- Assembled and disassembled boilers, tanks, vats, pressure vessels, exchangers and heaters according to blueprint specifications.
- Identifying signs of potential problems with boilers and pressure vessels, such as tube leakage, scaling, pitting, metals discoloration and refractory failures.
- Filled piping systems with water and air to test for leaks.
- Cut openings in walls and floors to accommodate pipe and pipe fittings.
- Performed rigging and forklift operations to maneuver parts and machinery.
- Inspected worksites to determine presence of obstructions, unsafe conditions and crew errors.
- Identified, removed and replaced worn components to maximize system functionality.
- Cut and hammered pipes to meet design specifications for individual system installations.
- Cut diverse pipe sizes and lengths to prepare for installation.
- Bored holes into existing structures to install piping to meet new system specifications.
- Verified and gathered measurements to determine proper piping sizes.
- Inspected installations to repair leaks and make adjustments to pipes.
Pipefitter Journeyman
Tic kiwik
02.2021 - 06.2021
- Read and interpreted specifications, diagrams and blueprints for job.
- Observed safe work rules and utilized fall protection and PPE.
- Handled all responsibilities for piping systems, including fabricating, assembling, installing and maintaining.
- Threaded and installed pipe using pipe wrench and dies.
- Fabricated and positioned screw pipe, socket weld pipe and stainless steel tubing.
- Threaded pipes using specified machinery.
- Managed movement of materials and equipment to different job sites.
- Performed hydrostatic pressure testing of boilers and pressure vessels.
- Drilled and tapped holes for installation of studs.
- Assembled and disassembled boilers, tanks, vats, pressure vessels, exchangers and heaters according to blueprint specifications.
- Identifying signs of potential problems with boilers and pressure vessels, such as tube leakage, scaling, pitting, metals discoloration and refractory failures.
- Filled piping systems with water and air to test for leaks.
- Cut openings in walls and floors to accommodate pipe and pipe fittings.
- Performed rigging and forklift operations to maneuver parts and machinery.
- Verified and gathered measurements to determine proper piping sizes.
- Bored holes into existing structures to install piping to meet new system specifications.
Carpenter
BrandSafway
09.2020 - 11.2020
- Safely and accurately built scaffolding in confined spaces like cooling towers.
- Safely constructed hung, tube and clip and modular scaffolding systems.
- Utilized various tools, equipment, materials and forming systems to complete construction tasks.
- Communicated with teammates and supervisors frequently to understand requirements and complete projects on time.
- Maintained clean and organized workplace to optimize performance, efficiency and safety.
Class B Fitter
Wood group
05.2019 - 02.2020
- Observed safe work rules, including fall protection and PPE.
- Read and interpreted specifications, diagrams and blueprints for job.
- Assembled and disassembled boilers, tanks, vats, pressure vessels, exchangers and heaters according to blueprint specifications.
- Fit and welded piping to prevent leakage.
- Read and interpreted complex blueprints and drawings.
Pipefitter Helper
PMI
05.2018 - 02.2019
- Threaded pipes using specified machinery.
- Fabricated and positioned screw pipe, socket weld pipe and stainless steel tubing.
- Cut and beveled piping using cutting torches, saws and threading machines.
- Performed pipe fabrication, installation and fitting according to proper specifications.
- Identified and located required tools prior to starting each project.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
Scaffold Builder
Brock
06.2017 - 01.2018
- Safely and accurately built scaffolding in confined spaces like cooling towers.
- Safely constructed hung, tube and clip and modular scaffolding systems.
- Utilized various tools, equipment, materials and forming systems to complete construction tasks.
- Communicated with teammates and supervisors frequently to understand requirements and complete projects on time.
- Maintained clean and organized workplace to optimize performance, efficiency and safety.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
Pipefitter Helper
REPCON Inc.
03.2017 - 07.2017
- Threaded pipes using specified machinery.
- Fabricated and positioned screw pipe, socket weld pipe and stainless steel tubing.
- Cut and beveled piping using cutting torches, saws and threading machines.
- Performed pipe fabrication, installation and fitting according to proper specifications.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
Scaffold Builder
Cb&i
02.2016 - 11.2016
- Safely and accurately built scaffolding in confined spaces like cooling towers.
- Safely constructed hung, tube and clip and modular scaffolding systems.
- Utilized various tools, equipment, materials and forming systems to complete construction tasks.
- Communicated with teammates and supervisors frequently to understand requirements and complete projects on time.
- Maintained clean and organized workplace to optimize performance, efficiency and safety.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
Stock Manager
Gap
03.2014 - 01.2016
- Maintained neat and organized backroom to easily access merchandise and drive sales.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Streamlined the stock ordering process with accurate forecasting and timely communication with suppliers.
- Set up displays of merchandise to market new products to customers.
- Enhanced overall efficiency by training employees in proper handling techniques and warehouse best practices.
- Improved inventory accuracy by conducting regular audits and implementing efficient stock management systems.
- Increased operational efficiency by identifying areas for improvement within warehouse layout and storage solutions.
- Managed a team of warehouse staff, ensuring productivity goals were consistently met while maintaining a safe work environment.
Cashier Team Lead
Victoria's Secret
12.2009 - 03.2014
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
Education
Physics
South Texas College
Mcallen, TX03.2015
High School Diploma -
La Joya High School
La Joya, TX05.2010
Skills
- OSHA training
- Form systems knowledge
- Strong analytical and communication skills
- General laborer
- Time management
- Blueprint interpretation
- Fluent in Spanish, and English
- Valid TX driver's license
- Problem resolution
- Team building
- Relationship building
- Organization
- Hand and power tools
- Equipment operation (man basket, lifts)
- Patience and tolerance
- Customer Service-oriented
- Baggage handling
Timeline
Ticket Agent
AGI
04.2024 - Current
Pipefitter
Loenbro Pipeline
01.2023 - 04.2023
Pipefitter
SMB Inc
05.2022 - 11.2022
Pipefitter Journeyman
Brahma Group Inc
01.2022 - 05.2022
Pipefitter Journeyman
BHI Energy
07.2021 - 11.2021
Pipefitter Journeyman
Tic kiwik
02.2021 - 06.2021
Carpenter
BrandSafway
09.2020 - 11.2020
Class B Fitter
Wood group
05.2019 - 02.2020
Pipefitter Helper
PMI
05.2018 - 02.2019
Scaffold Builder
Brock
06.2017 - 01.2018
Pipefitter Helper
REPCON Inc.
03.2017 - 07.2017
Scaffold Builder
Cb&i
02.2016 - 11.2016
Stock Manager
Gap
03.2014 - 01.2016
Cashier Team Lead
Victoria's Secret
12.2009 - 03.2014
High School Diploma -
La Joya High School
Physics
South Texas College