Summary
Overview
Work History
Education
Skills
Timeline
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Ida Simpson

Indianapolis,IN

Summary

Driven professional with strong background in providing conflict resolution. Resourceful in gathering relevant information regarding disputes, providing appropriate documentation and guiding both individuals and groups to reach satisfactory agreements and settle complicated issues. Devoted to adhering to ethical guidelines and laws throughout all casework.

Overview

20
20
years of professional experience

Work History

Resolution Specialist

Amazon
Indianapolis, IN
09.2020 - Current
  • Analyzed customer orders to ensure accuracy and completeness of information.
  • Identified discrepancies in order documents, communicated with customers to resolve issues, and updated records accordingly.
  • Coordinated with other departments to ensure timely delivery of products and services.
  • Maintained accurate inventory levels for all items ordered by customers.
  • Monitored order progress throughout the fulfillment process.
  • Assisted in creating reports on order volume, trends, and customer satisfaction metrics.
  • Developed processes for tracking and resolving order-related inquiries quickly and efficiently.

Customer Resolution Specialist

ADT Security
Indianapolis, India
06/01/18 - 09/01/20
  • Provided customer service and resolution to inquiries received via telephone, email, and web.
  • Assisted customers with product returns, refunds, and exchanges.
  • Maintained accurate records of customer interactions and transactions.
  • Identified potential problems or areas of improvement in the customer experience process.
  • Coordinated with other departments to ensure effective resolution of customer issues.
  • Developed strategies for improving the overall quality of the customer experience.
  • Utilized problem-solving skills when faced with difficult situations involving customers.
  • Provided support for internal teams by answering questions or providing resources related to customers' needs.

Store Manager

Big League Barbers
Fort Wayne, IN
02.2004 - 06.2018
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Developed strategies to maximize sales and profitability.
  • Created and maintained employee records, including new hires, terminations, salary changes, and tax withholding forms.
  • Reviewed timesheets for accuracy and completeness prior to processing payroll.
  • Assisted with auditing processes related to payroll.
  • Researched discrepancies in payroll data and provided corrective action when needed.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.

Education

High School Diploma -

Northside High School
Fort Wayne, IN
01-1992

Skills

  • De-Escalation Techniques
  • Written Communication
  • Conflict Mediation
  • Problem-solving aptitude
  • Decision-Making
  • Time management abilities
  • Information Collection
  • Interpersonal Skills
  • Organizational Skills

Timeline

Resolution Specialist

Amazon
09.2020 - Current

Store Manager

Big League Barbers
02.2004 - 06.2018

Customer Resolution Specialist

ADT Security
06/01/18 - 09/01/20

High School Diploma -

Northside High School

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Ida Simpson