Ida Wilson
Wilmington,DE
Summary
Knowledgeable Assistant Branch Manager with proven track record in managing branch operations and driving team performance. Successfully implemented process improvements that enhanced customer satisfaction and operational efficiency. Demonstrated leadership and problem-solving skills, consistently fostering collaborative work environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Branch Manager
M&T Bank
06.2017 - Current
- Supervised team of 6 branch employees and made recommendations regarding performance evaluations.
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
Relationship Banker
M&T Bank
06.2017 - 02.2022
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Increased cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions.
- Answered customer questions and explained available services such as deposit accounts, bonds, and CDs
- Analyzed customers' financial information to deliver personalized account guidance.
Office Assistant
Desserts by Dana
08.2014 - 06.2017
- Supervised others, educated new hires
- Customer service – Front counter and over the phone
- Cash handling – Opened and closed drawer and balanced receipts
- Responsibilities – Opened and closed store, in-put orders, typed contracts and responded to emails
Shift Supervisor
Jake's Wayback Burgers
08.2013 - 08.2014
- Managed 2nd shift employees
- Duties included food prep, customer service and interactions, closed register and balanced receipts
Education
Associate of Science -
Del Tech
Wilmington, DE05.2026
High School -
DelCastle Technical High School
Wilmington, DE05.2014
Some College (No Degree) -
University of Delaware
Newark, DESkills
- Banking
- Operations management
- Business development
- Team development
- Audit preparation
- Staff education and training
- Relationship building and management
- Financial product sales
- Staff management
- Compliance management
- Loans
- Risk management
Awards Activities
- 1st place Farmer & The Chef
- Meals from The Masters - Event for Delaware Meals On Wheels
- Taste of Delaware - Governors' Event in DC
- Honor Society
Certification
- Delaware Notary Public
- Medallion Signature Guarantor
Timeline
Assistant Branch Manager
M&T Bank
06.2017 - Current
Relationship Banker
M&T Bank
06.2017 - 02.2022
Office Assistant
Desserts by Dana
08.2014 - 06.2017
Shift Supervisor
Jake's Wayback Burgers
08.2013 - 08.2014
Associate of Science -
Del Tech
High School -
DelCastle Technical High School
Some College (No Degree) -
University of Delaware
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