Ida Lalia Sery
Raleigh,NC
Summary
Versatile professional, experienced in overseeing and coordinating organizational operations across multiple departments. Well-versed in process optimization, performance management, and team coordination. Adept at developing and implementing strategies to improve efficiency, reduce costs, and increase profitability. A motivated, collaborative leader with excellent problem-solving, communication, and interpersonal skills.
Overview
6
6
years of professional experience
Work History
Licensing Success Specialist
RegEd
Raleigh, North Carolina
03.2025 - 01.2026
- Managed the comprehensive renewal process for insurance licenses, meticulously tracking all expiration dates to prevent lapses in coverage. Proactively verified that all continuing education credits were obtained and properly documented, ensuring adherence to state-specific requirements. Managed the timely submission of all necessary applications, forms, and fees to relevant state agencies, thereby maintaining the active and compliant status of insurance professionals.
Online Personal Shopper
Walmart
Raleigh, NC
01.2025 - 03.2025
- Performed quality assurance checks on all outgoing orders before they were shipped. Maintained accurate records of customer orders and delivery status to ensure timely fulfillment. Responsible for ensuring that all orders are properly packaged before shipping out. Maintained positive working relationships with customers, team members, and leadership. Received work assignments from the order system to fill orders.
Student Assistant
Johnson & Wales University
Charlotte, North Carolina
09.2022 - 12.2024
- Supported administrative staff with various tasks, demonstrating the ability to work independently and collaboratively. Organized files for easy retrieval of information, highlighting attention to detail, and accuracy. Maintained office supplies inventory, exhibiting strong problem-solving capabilities. Answered incoming calls, and responded to inquiries and messages using professional etiquette.
Assistant Manager
SUBWAY®Restaurants
Raleigh, NC
08.2019 - 01.2022
- Trained new employees in product knowledge, customer service protocols, cash-handling procedures, and safety regulations. Resolved customer complaints quickly and effectively, while maintaining a high level of professionalism. Helped oversee the daily operations of the store, managing staff, and inventory. Maintained hands-on knowledge of job roles, and regularly stepped in to perform business duties. Provided guidance and support to junior staff members during challenging situations.
Education
Bachelor of Science - Business Administration
Johnson & Wales University
Charlotte, NC05-2025
Skills
- Customer service
- Project management
- Data analysis
- Team collaboration
- Problem resolution
- Time management
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Timeline
Licensing Success Specialist
RegEd
03.2025 - 01.2026
Online Personal Shopper
Walmart
01.2025 - 03.2025
Student Assistant
Johnson & Wales University
09.2022 - 12.2024
Assistant Manager
SUBWAY®Restaurants
08.2019 - 01.2022
Bachelor of Science - Business Administration
Johnson & Wales University