Summary
Overview
Work History
Education
Skills
Timeline
BusinessDevelopmentManager
Shannon Webster

Shannon Webster

Commerce City,CO

Summary

Adaptable individual with excellent communication and interpersonal skills, as well as an aptitude for multitasking. Highly motivated and detail-oriented no matter the type of position presented to me. Dependable and reliable; ready to learn and grow.

Overview

12
12
years of professional experience

Work History

Licensing Management Specialist

City Of Lakewood
01.2020 - Current
  • Oversaw issuance and renewal of over 300 liquor licenses, including processing of applications, payments, and changes in licensee accounts.
  • Assisted liquor licensees in all aspects of liquor licensing process, including meeting with applicants and reviewing numerous and varied legal documents related to initial license.
  • Created organization systems to ensure timeliness of application processing.
  • Served as Secretary to Liquor Authority. Set and prepared agendas, transcribed minutes, prepared complaints and dockets.
  • Worked closely with Licensing Management Inspector to ensure that each license remained compliant with City and State statutes.

Passport Agent

City Of Lakewood
06.2016 - 01.2020
  • Evaluated information on applications to verify completeness and accuracy and to determine whether applicants were qualified.
  • Performed data entry of customer information into passport database system.
  • Maintained up-to-date knowledge of current passport regulations and procedures.
  • Efficiently organized paperwork associated with each passport application before sending through first-class mail to Department of State.
  • Entered payment information accurately into database using point-of-sale software systems.

CLEAR Ambassador

CLEAR
02.2012 - 06.2016
  • Demonstrated adherence to security procedures by validating airline documents, verifying CLEAR member traveler identification and following documented security protocols.
  • Engaged constantly with potential customers, general travelers, and members.
  • Problem-solved networking and other machine issues in fast-paced environment.
  • Processed confidential documents in process of enrolling each member.

Education

Bachelor of Arts - English Literature

Metropolitan State University of Denver
Denver, CO
12.2016

Skills

  • Microsoft Excel
  • Microsoft Word
  • Administrative Support
  • Detailed Meeting Minutes
  • Correspondence Writing
  • Proofreading and Editing
  • Customer Service
  • Records Management
  • Customer Service
  • Records Management
  • Website Management
  • Customer Service
  • Records Management
  • Website Management

Timeline

Licensing Management Specialist

City Of Lakewood
01.2020 - Current

Passport Agent

City Of Lakewood
06.2016 - 01.2020

CLEAR Ambassador

CLEAR
02.2012 - 06.2016

Bachelor of Arts - English Literature

Metropolitan State University of Denver
Shannon Webster