Shannon Webster
Commerce City,CO
Summary
Adaptable individual with excellent communication and interpersonal skills, as well as an aptitude for multitasking. Highly motivated and detail-oriented no matter the type of position presented to me. Dependable and reliable; ready to learn and grow.
Overview
12
12
years of professional experience
Work History
Licensing Management Specialist
City Of Lakewood
01.2020 - Current
- Oversaw issuance and renewal of over 300 liquor licenses, including processing of applications, payments, and changes in licensee accounts.
- Assisted liquor licensees in all aspects of liquor licensing process, including meeting with applicants and reviewing numerous and varied legal documents related to initial license.
- Created organization systems to ensure timeliness of application processing.
- Served as Secretary to Liquor Authority. Set and prepared agendas, transcribed minutes, prepared complaints and dockets.
- Worked closely with Licensing Management Inspector to ensure that each license remained compliant with City and State statutes.
Passport Agent
City Of Lakewood
06.2016 - 01.2020
- Evaluated information on applications to verify completeness and accuracy and to determine whether applicants were qualified.
- Performed data entry of customer information into passport database system.
- Maintained up-to-date knowledge of current passport regulations and procedures.
- Efficiently organized paperwork associated with each passport application before sending through first-class mail to Department of State.
- Entered payment information accurately into database using point-of-sale software systems.
CLEAR Ambassador
CLEAR
02.2012 - 06.2016
- Demonstrated adherence to security procedures by validating airline documents, verifying CLEAR member traveler identification and following documented security protocols.
- Engaged constantly with potential customers, general travelers, and members.
- Problem-solved networking and other machine issues in fast-paced environment.
- Processed confidential documents in process of enrolling each member.
Education
Bachelor of Arts - English Literature
Metropolitan State University of Denver
Denver, CO12.2016
Skills
- Microsoft Excel
- Microsoft Word
- Administrative Support
- Detailed Meeting Minutes
- Correspondence Writing
- Proofreading and Editing
- Customer Service
- Records Management
- Customer Service
- Records Management
- Website Management
- Customer Service
- Records Management
- Website Management
Timeline
Licensing Management Specialist
City Of Lakewood
01.2020 - Current
Passport Agent
City Of Lakewood
06.2016 - 01.2020
CLEAR Ambassador
CLEAR
02.2012 - 06.2016
Bachelor of Arts - English Literature
Metropolitan State University of Denver