Idali Castro
El Paso,TX
Summary
Dynamic bartender with a proven track record in customer service and problem-solving. Adept at creating welcoming atmospheres and swiftly resolving complaints to enhance guest satisfaction.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Bartender
99 problems
El Paso, Texas
10.2023 - 09.2024
- Prepared and served a variety of cocktails and beverages to customers.
- Maintained cleanliness and organization of the bar area during service hours.
- Resolved customer complaints swiftly to maintain high satisfaction levels.
Mobile Expert
tmobile
El Paso, Texas
10.2023 - 07.2024
- Assisted customers with product selection and service inquiries.
- Demonstrated mobile devices and features to enhance customer understanding.
- Educated customers on billing options and account management tools.
Bartender
bar city
El Paso, Texas
05.2022 - 10.2023
- Prepared and served a variety of cocktails and beverages to customers.
- Maintained cleanliness and organization of the bar area during service hours.
- Engaged with customers to create a welcoming atmosphere at the bar.
Bartender
werk bar
El Paso, Texas
01.2021 - 04.2022
- Prepared and served a variety of cocktails and beverages to customers.
- Maintained cleanliness and organization of the bar area during service hours.
- Assisted in training new bartenders on drink recipes and customer service standards.
Bartender
Sanchos
El Paso, Texas
07.2020 - 12.2020
- Prepared and served a variety of cocktails and beverages to customers.
- Maintained cleanliness and organization of the bar area during service hours.
- Collaborated with kitchen staff to ensure timely delivery of food and drink orders.
Concierge
Solstice Senior Living
El Paso, Texas
08.2019 - 03.2020
- Greeted residents and guests warmly, fostering a welcoming environment.
- Assisted residents with daily needs, ensuring comfort and satisfaction.
- Managed front desk operations, handling inquiries and providing information efficiently.
Waitress Trainee
toro burger
El Paso, Texas
09.2018 - 08.2019
- Provided excellent customer service to enhance dining experience.
- Assisted in taking and processing customer orders promptly.
- Maintained cleanliness of dining area and utensils throughout shifts.
Cashier
McDonald's
El Paso, Texas
01.2018 - 09.2018
- Processed customer transactions accurately and efficiently at high-volume fast-food restaurant.
- Assisted customers with menu selections and answered questions about food items.
- Provided exceptional customer service to enhance guest satisfaction experience.
Education
High School Diploma -
Pebble Hills High School
El Paso, TX06-2019
Skills
- Sales techniques
- Cocktail preparation
- Customer service
- Time management
- Cash handling
- Knowledge of mobile technology
- Problem solving
- Effective communication
- Team collaboration
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Certification
TABC
Timeline
Bartender
99 problems
10.2023 - 09.2024
Mobile Expert
tmobile
10.2023 - 07.2024
Bartender
bar city
05.2022 - 10.2023
Bartender
werk bar
01.2021 - 04.2022
Bartender
Sanchos
07.2020 - 12.2020
Concierge
Solstice Senior Living
08.2019 - 03.2020
Waitress Trainee
toro burger
09.2018 - 08.2019
Cashier
McDonald's
01.2018 - 09.2018
High School Diploma -
Pebble Hills High School