Idalia Domhoff
Charlotte,NC
Summary
Motivated and adaptable professional with a strong background in customer service, leadership, and team collaboration. Demonstrated ability to excel in fast-paced environments and effectively communicate with diverse clientele. Excited to contribute a positive attitude and strong work ethic to a dynamic and expanding team.
Overview
6
6
years of professional experience
Work History
Server
IHOP
04.2024 - 04.2025
- Delivered timely and friendly service in a high-volume restaurant setting
- Maintained cleanliness, managed orders, and ensured customer satisfaction
- Supported team members with shift setup and breakdown
Senior Brand Ambassador
American Eagle
10.2023 - 03.2024
- Led customer engagement efforts and promoted brand loyalty
- Assisted in floor resets and product merchandising
- Helped onboard and guide new associates
Customer Experience Manager
Michaels Craft Store
06.2021 - 08.2023
- Oversaw front-end operations and customer satisfaction initiatives
- Resolved issues efficiently and trained new staff members
- Supported sales goals through upselling and team motivation
Volunteer
Broward County Library
01.2019 - 01.2020
- Organized books, CDs, and other media
- Assisted with children’s programming and reading activities
- Created a welcoming and helpful environment for patrons
Education
Associate of Arts - Communications and Media Studies
Broward College
Fort Lauderdale, FL01.2023
High School Diploma -
South Plantation High School
Plantation, FL01.2021
Skills
- Dedicated work ethic
- Customer interaction
- Strong customer service skills
- Effective team player
- Performance optimization
- Engaged listener
Timeline
Server
IHOP
04.2024 - 04.2025
Senior Brand Ambassador
American Eagle
10.2023 - 03.2024
Customer Experience Manager
Michaels Craft Store
06.2021 - 08.2023
Volunteer
Broward County Library
01.2019 - 01.2020
High School Diploma -
South Plantation High School
Associate of Arts - Communications and Media Studies
Broward College
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