Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Idalia Saenz

Albertson,NY

Summary

Proven customer service expert from Gelateria Dei Coltelli, adept in cash handling and fostering customer loyalty. Demonstrated reliability by efficiently resolving complaints and enhancing checkout processes, contributing to a significant increase in customer satisfaction. Skilled in creative thinking and maintaining composure under pressure, consistently exceeding employer expectations. Welcoming Customer Service Cashier adept at greeting customers, counting money, and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience

Work History

Customer Service Cashier

Gelateria Dei Coltelli
09.2023 - Current
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Collaborated with team members to maintain smooth operations during peak hours.
  • Collaborated with team members to streamline checkout processes, reducing average customer wait time.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Processed refunds and exchanges in accordance with company policy.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Participated in regular inventory counts, ensuring accuracy in store stock levels.

Cashier

Food Emporium
03.2023 - 08.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.

Cashier

Kentucky Fried Chicken
01.2023 - 03.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

Education

High School Diploma -

Roosevelt High School
1 Wagner Ave Roosevelt Ny
06.2024

Skills

  • Customer Service
  • Customer Satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Cash Handling
  • Merchandise Restocking
  • Reliable and Responsible
  • Honest and Dependable

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Service Cashier

Gelateria Dei Coltelli
09.2023 - Current

Cashier

Food Emporium
03.2023 - 08.2023

Cashier

Kentucky Fried Chicken
01.2023 - 03.2023

High School Diploma -

Roosevelt High School
Idalia Saenz