Open To Work
Idalia M. Loredo
Quinlan,TX
Summary
Dynamic Medical Receptionist with extensive experience at Rheumatology Associates, excelling in front desk operations and patient relations. Proven ability to enhance patient satisfaction through compassionate service and effective appointment scheduling. Skilled in medical records management and critical thinking, ensuring compliance with HIPAA while fostering a welcoming environment. CPR certified and dedicated to improving workflow efficiency.
Overview
13
13
years of professional experience
Work History
Medical Receptionist
Rheumatology Associates
Dallas, TX
01.2019 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Handled billing procedures accurately, ensuring prompt payment from patients.
- Improved workflow efficiency, organizing back-office supplies and equipment.
- Increased patient satisfaction by answering inquiries with empathy and professionalism.
Medical Receptionist
Texas Health Resources
Irving, TX
10.2013 - 12.2018
- Managed patient scheduling, ensuring optimal appointment flow and minimal wait times.
- Coordinated insurance verification processes, enhancing accuracy of patient billing information.
- Maintained electronic health records, ensuring compliance with privacy regulations and data integrity.
- Developed patient communication protocols, improving overall satisfaction and engagement rates.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Education
Diploma - Medical Billing And Coding
Reminton College
Garland03-2013
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Medical records management
- Mail management
- Critical thinking
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeLocation Preference
RemoteOn-SiteSalary Range
$0/hr - $0/hrTimeline
Medical Receptionist
Rheumatology Associates
01.2019 - Current
Medical Receptionist
Texas Health Resources
10.2013 - 12.2018
Diploma - Medical Billing And Coding
Reminton College