Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

IDALIS CORREA

Chicago,IL

Summary

To find a position where I can apply my experience and organization skills to the advantage of the company and my own professional growth. Dependable worker with knowledge of customer service, data entry, and records management. Highly organized and self-motivated, with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Great American Finance
Chicago, IL
02.2022 - Current
  • Responded to telephone inquiries and complaints following standard operating procedures.
  • Maintained logs and documentation to detail key information regarding incoming and outgoing calls.
  • Collected deposits or payments and arranged for billing.
  • Consistently met or exceeded performance metrics and targets.
  • Reviewed files, records and other documents to obtain information or respond to requests.
  • Provided support to office staff by performing general clerical duties such as filing, photocopying, scanning and faxing documents.
  • Trained staff members to perform work activities and use computer applications.

Account Representative

Arnold Scott Harris
Chicago, IL
11.2019 - 04.2020
  • Managed high volume of inbound customer calls with professionalism.
  • Established payment plans with customers, strictly following payment criteria policies and procedures.
  • Notified or located customers with delinquent accounts to attempt to secure payment.
  • Created and distributed bills and invoices, recording transactions relating to client purchases.
  • Collected deposits or payments and arranged for billing.

Guest Service Representative

Chicago Cubs
Chicago, IL
04.2019 - 04.2020
  • Greeted and welcomed guests in a warm and friendly manner
  • Provided directions to guests
  • Performed office duties on temporary basis when needed.
  • Assisted with any special requests or needs of the guests.

Cashier

Mcdonald's
Oak Lawn, IL
02.2017 - 04.2019
  • Provided efficient and courteous service to customers
  • Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
  • Trained new cashiers on register procedures, policies, and best practices.
  • Handled customer complaints professionally escalating issues when necessary.

Education

AA in Teacher Education -

Eastern Gateway Community College
Steubenville, OH
10.2023

High School Diploma -

William J. Bogan High School
Chicago
06-2015

Skills

  • Customer Service-oriented
  • Meticulous attention to detail
  • Time Management
  • Dispute Resolution
  • Money Handling Abilities
  • Call Center Operations
  • Typing Proficiency
  • Clerical Support
  • Computer Proficiency

Volunteer Experience

FOOD PACKAGER, Chicago, IL, Mission of Our Lady of Angels

  • Assembled boxes, trays and other containers to be filled with products.

PACKER ASSOCIATE, Schaumburg, IL, Feed My Starving Children

  • Package food in a box to send out.

Timeline

Customer Service Representative

Great American Finance
02.2022 - Current

Account Representative

Arnold Scott Harris
11.2019 - 04.2020

Guest Service Representative

Chicago Cubs
04.2019 - 04.2020

Cashier

Mcdonald's
02.2017 - 04.2019

AA in Teacher Education -

Eastern Gateway Community College

High School Diploma -

William J. Bogan High School

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