Idalis Villafuerte
Cape Coral,FL
Summary
Dynamic leader with proven success in team leadership and problem-solving at Panda Express. Excelled in customer service, enhancing satisfaction through effective issue resolution. Implemented efficient scheduling, boosting productivity. Skilled in cash handling and staff training, I fostered a positive, goal-oriented environment. Achieved notable accuracy in administrative tasks at 4 Global Corp, streamlining office operations with innovative digital solutions.
Overview
3
3
years of professional experience
Work History
Shift Leader
Panda Express
08.2023 - Current
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
Office Assistant
4 Global Corp
03.2022 - 01.2024
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Expedited document processing with accurate data entry and timely filing.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.
- Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
- Streamlined workflow and reduced manual errors by implementing new software tools and training staff on their use.
Education
High School Diploma -
Universidad De La Habana
La Habana, CubaSkills
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Flexible schedule
- Strong verbal and written communication
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Shift Leader
Panda Express
08.2023 - Current
Office Assistant
4 Global Corp
03.2022 - 01.2024
High School Diploma -
Universidad De La Habana
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