Idaly Zaragoza
Lubbock,TX
Summary
Organized, motivated professional with proven time management and organizational skills in fast-paced environments. Adapts quickly to last-minute changes, performs well under pressure, and maintains high work quality and speed.
Overview
1
1
Language
1
1
Certification
9
9
years of professional experience
Work History
Child Protective Services Investigator
DFPS
Plainview, Texas
06.2023 - 08.2025
- Conducted home visits to assess child safety and ensure compliance with living conditions.
- Interviewed children, parents, relatives, and collateral contacts.
- Analyzed abuse and neglect reports to identify potential risks and necessary interventions for DFPS Child Protective Services.
- Documented findings in DFPS IMPACT case records to support case management and decision-making processes.
Correctional Officer
TDCJ
Lubbock, Texas
10.2021 - 09.2023
- Monitored offender movement in TDCJ housing units and common areas.
- Checked doors, locks, bars, and perimeter posts for security issues.
- Escorted offenders to medical, court, and program assignments.
- Searched cells, property, and visitors for contraband.
- Observed inmate behavior to enforce TDCJ rules and procedures, maintaining order and safety within the facility.
- Recorded shift activity, incidents, and offender conduct in reports.
- Shared concerns with TDCJ staff and shift supervisors.
- Watched inmate behavior to help prevent crime, escape attempts, and other unsafe activity.
- Monitored daily activities in housing units to ensure safety and security. to spot suspicious behavior, improper conduct, and signs of conflict.
- Trained new correctional officers on safety protocols and response techniques for effectively managing difficult situations.
Office Manager
You Drive Auto
Wolfforth, Texas
07.2022 - 06.2023
- Supported dealership office operations for You Drive Auto.
- Assisted with vehicle title and registration paperwork.
- Processed customer billing and payment records.
- Managed staff calendars and daily office coverage.
- Maintained sales files and confidential employee records.
Administrative Assistant
Correct Care Solutions
Littlefield, Texas
09.2016 - 04.2021
- Provided confidential administrative support for Correct Care Solutions correctional healthcare staff.
- Coordinated appointments, meetings, and provider calendars across clinic operations.
- Drafted reports, correspondence, and daily office documents.
- Answered phone lines and routed calls for clinical and support teams.
- Tracked office supplies and processed routine purchase requests.
- Supported mail handling, scanning, and document distribution for secure facilities.
- Communicated with staff, vendors, and visitors in professional, courteous manner.
- Entered data into spreadsheets using Microsoft Excel and similar programs.
- Managed confidential documents in organized manner according to established protocol.
- Maintained filing systems for physical and electronic records with accuracy and confidentiality.
- Monitored office supply inventory and checked stock levels.
- Composed letters, memos, reports, emails, presentations, and other written correspondence for management staff.
- Supported executive team with meeting scheduling and calendar management.
- Assisted with special event planning by arranging catering, booking venues, and ordering promotional materials.
- Facilitated communication between departments across organization.
Education
Associate of Applied Science - Criminal Justice
Clovis Community College
Clovis, NM05-2015
Some College (No Degree) - Criminal Justice
Fort Hays State University
Hays, KSBachelor of Arts -
Grand Canyon University
Phoenix, AZ10-2026
Skills
- Case management and risk assessment
- Child safety evaluation
- Investigative interviewing techniques
- Report writing skills
- Conflict resolution strategies
- Microsoft Excel proficiency
- Team building and collaboration
- Active listening skills
- Active listening
Languages
Spanish
Professional
Certification
- Qualified Interpreter
- Notary Public
Timeline
Child Protective Services Investigator
DFPS
06.2023 - 08.2025
Office Manager
You Drive Auto
07.2022 - 06.2023
Correctional Officer
TDCJ
10.2021 - 09.2023
Administrative Assistant
Correct Care Solutions
09.2016 - 04.2021
Associate of Applied Science - Criminal Justice
Clovis Community College
Some College (No Degree) - Criminal Justice
Fort Hays State University
Bachelor of Arts -
Grand Canyon University