Idania Hoyos
Sunnyside,USA
Summary
- Ambitious, driven, detail oriented, hardworking, trustworthy individual
- Creative problem solver with solid background in logistics, dispatching, data entry, customer care, customer service and team management
- Success in retail sales and team management for over 20 years
- Able to develop productive relationships with customers, colleagues and staff at all levels
Overview
28
28
years of professional experience
1
1
Certification
Work History
Information Clerk
NYCHA [via Trigyn Technologies]
Long Island City, New York
12.2021 - 11.2023
- Answered very high volume of calls from NYCHA residents regarding repairs in their homes.
- Created work tickets and scheduled appointments in response to receiving complaints utilizing Seibel Software.
- Contact 911 for emergency related issues such as elevators, gas leaks and flooding conditions.
- Performed Clerical tasks and computer support as required.
Route Planner & Dispatcher
YOOX Net-A-Porter Group
Mahwah, USA
06.2006 - 02.2020
- Plan drivers routes on a Routing Software System for up to 32 drivers at a time throughout the day
- Responsible and accountable for a team of 5 dispatchers
- Work 3 different systems to track movement and delivery of all orders
- Assist the Premier Drivers Manager with gas cards, gas card receipts and gas card log
- Enter daily numbers on a KPI report
- Scan all drivers route sheets into an Excel file for future reference
- Work alongside the Premier Customer Care Seniors as their point of contact in regards to any routing Issues
- Ensure all routing software is functioning efficiently
- Provide leadership and insurance to my team so everyone remained inspired and motivated throughout the day
- Record of success in retail sales and team management for over 20 years
- Delegated work among the dispatchers, ensuring that all delivery routes where scheduled in a timely manner
- Collaborate with the Drivers and Premier Customer Care team to prioritize any deliveries
- Monitor any advisor feedback in regards to routing and delivery
Sales Associate, Men’s Furnishings
Lord & Taylor
Manhattan, USA
01.2003 - 12.2004
- Assist customers with their sales
- Set up and merchandise displays for men's leather goods and accessories
- Assist manager with mark downs and inventory
Counter Manager, Fragrances
Lord & Taylor
Manhattan, USA
01.2001 - 01.2003
- Manage Cool Water and Glow by Lancaster Fragrances
- Manage and display all Fragrances by Guerlain Paris
- Set up weekly goals and targets for other associates
- Checked weekly sales numbers for each Fragrance line
Sales Associate/Specialist, Jewelry
Lord & Taylor
Manhattan, USA
01.1996 - 01.2001
- Merchandise Watches and Jewelry cases
- Tracked sales for Liz Claiborne Jewelry
- Assist the department Manager with markdowns and inventory
Education
High school diploma -
Long Island City High School
Queens, NY06.1991
Skills
- Computer skills
- Retail Management
- Logistics
- Operating Systems
- Warehouse experience
- Customer service
- Data Entry
- Oral and Written Communication Skills
- Attention to Detail
- Dispatching
- Time Management
- Problem Solving Skills
- Professionalism and Strong Work Ethic
- Team Work
- Organizational skills
Certification
- NY Driver's License
- Personal Trainer License
Additional Information
Fully Vaccinated against Covid-19, References furnished upon request
Languages
- English, Expert
- Spanish, Expert
Personal Information
Authorized To Work: US
Timeline
Information Clerk
NYCHA [via Trigyn Technologies]
12.2021 - 11.2023
Route Planner & Dispatcher
YOOX Net-A-Porter Group
06.2006 - 02.2020
Sales Associate, Men’s Furnishings
Lord & Taylor
01.2003 - 12.2004
Counter Manager, Fragrances
Lord & Taylor
01.2001 - 01.2003
Sales Associate/Specialist, Jewelry
Lord & Taylor
01.1996 - 01.2001
High school diploma -
Long Island City High School