Idania Gissel Delacruz
Lakewood,CO
Summary
Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
4
4
years of professional experience
2017
2017
years of post-secondary education
Work History
Branch Operations Lead
Chase Bank
Littleton, Colorado
03.2025 - Current
- Collaborate with the Branch Manager, branch employees and One Chase colleagues to ensure customer financial transactions are completed accurately and efficiently, while complying with procedures, policies, and regulatory banking requirements.
- Review branch operations and share updates policy procedures with branch employees.
- Supports the Branch Manager with all aspects of branch operations, including loss control, compliance, and audit standards.
- Make customer’s lives easier by sharing and setting up self-service options to access their accounts 24 hours a day 7 days a week
Associate Banker
Chase Bank
Denver, Colorado
08.2021 - 03.2025
- Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.
- Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel appreciated, managing lobby traffic, checking clients into the waiting queue, and scheduling/Canceling client meetings.
- Educate clients on how the usage of technology self service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
Education
West Leadership Academy
Denver, ColoradoSkills
- Policy compliance
- Cash management
- Regulatory knowledge
- Client service experience
- Team collaboration
- Attention to detail
- Audit standards
- Effective communication
- Time management
Languages
Spanish
Native/ Bilingual
Timeline
Branch Operations Lead
Chase Bank
03.2025 - Current
Associate Banker
Chase Bank
08.2021 - 03.2025
West Leadership Academy