Driven Medical Assistant with proven expertise in patient care and clinic management, honed at Providence Community Health Centers. Excelled in HIPAA compliance and patient relations, enhancing patient trust and clinic efficiency. Skilled in EMR/EHR and compassionate caregiving, significantly improving patient experience and operational workflow.
Hi, I’m
Idaniza Martinez
Providence,RI
Summary
Overview
6
years of professional experience
1
Certification
Work History
Providence Community Health Centers
Medical Assistant
2023.07 - Current (1 year & 2 months)
Job overview
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, allergies and medications.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Taught patients about medications, procedures, and care plan instructions.
- Completed EKGs and other tests based on patient presentation in office.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Empowered patients through education on self-management techniques for chronic conditions.
- Oriented and trained new staff on proper procedures and policies.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Whole Food Market
E-Commerce Shopper
2020.07 - 2023.07 (3 years)
Job overview
- Utilized social media platforms effectively for promoting products and engaging potential customers in authentic conversations about the brand.
- Maximized sales revenue by creating enticing product listings with clear descriptions and high-quality images.
- Analyzed customer feedback data collected through surveys or reviews, implementing improvements to enhance the overall shopping experience.
- Monitored inventory levels closely, placing timely orders with suppliers to avoid stockouts and lost sales opportunities.
- Managed order fulfillment processes, ensuring accurate and timely shipments to maintain positive customer reviews.
- Enhanced customer satisfaction by providing personalized product recommendations based on browsing history and preferences.
- Handled customer inquiries professionally, resolving issues promptly to maintain a high level of customer satisfaction.
Education
College Inbound Providence, RI
Bachelor Of Arts from Organizational Leadership
University Overview
Lincoln Technical Institute Lincoln, RI
Diploma from Health Management And Clinical Assistance
07.2023
University Overview
Juan Bosch High School La Altagracia
Undergraduate from General Studies
05.2016
University Overview
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- Medical Terminology
- Vital Sign Monitoring
- EMR / EHR
- Direct Patient Care
- Clinical Documentation
- Patient-focused care
- Data Entry
- Reliable team player
- CPR
- Immunization Administration
- Specimens collection and processing
- Patient Assessments
- Medical Procedures
- Professionalism and Ethics
- Compassionate caregiver
- Appointment Setting
- Medical Records Management
- First Aid
- Fluent in Languages
- Adaptable
- Patient Relations
- OSHA safety trained
Certification
- RMA - Registered Medical Assistant
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Medical Assistant
Providence Community Health Centers
2023.07 - Current (1 year & 2 months)
E-Commerce Shopper
Whole Food Market
2020.07 - 2023.07 (3 years)
College Inbound
Bachelor Of Arts from Organizational Leadership
Lincoln Technical Institute
Diploma from Health Management And Clinical Assistance
Juan Bosch High School
Undergraduate from General Studies
- RMA - Registered Medical Assistant
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