Idelia Portillo
Phoenix,AZ
Summary
Dedicated Medical Assistant with extensive experience at Focus on Women, skilled in phlebotomy and patient assessments. Proven ability to enhance patient care through effective communication and meticulous clinical documentation, contributing to reduced readmission rates. Bilingual in Spanish, fostering strong relationships and ensuring comprehensive support for diverse patient needs.
Overview
19
19
years of professional experience
Work History
Medical Assistant
Focus on Women
10.2006 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Contributed to reduction in patient readmission rates by providing thorough discharge instructions and follow-up care recommendations.
Education
GED -
Paradise Valley High School
Phoenix, AZ04-1995
Medical Asst. Degree - Medical Assistant Program
Bryman Institute
Phoenix, AZ05-1996
Skills
- HIPAA compliance
- Patient scheduling
- Medical terminology knowledge
- Clinical documentation
- Phlebotomy
- Reliable team player
- Procedure assistance
- Compassionate
- Specimens collection and processing
- Patient assessments
- Medical procedures
- Sterilization techniques
- Medical supply inventory
- Fluent in Spanish
- OB/GYN procedures
Accomplishments
- Recognized for outstanding dedication to patient care.
Languages
Spanish
Full Professional
Timeline
Medical Assistant
Focus on Women
10.2006 - Current
GED -
Paradise Valley High School
Medical Asst. Degree - Medical Assistant Program
Bryman Institute
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