Idet Gonzalez
Kelsey-Seybold
Houston,TX
29
years of professional experience
Experienced Patient Service Representative with strengths in customer service, HIPAA compliance, and insurance verification. Skilled in patient communication, accurate registration, and resolving routine questions with professionalism.
Work History
Patient Service Representative
29 Years 2 Months- Answered patient calls and resolved routine questions with professional service.
- Scheduled patient appointments and coordinated visit changes using electronic scheduling systems.
- Verified demographics, insurance information, and eligibility to support accurate registration.
- Addressed patient inquiries to ensure clear communication. and resolved routine questions with professional service.
- Epic training to new employee
- End of the day procedures
- site rej
- verification of gastro procedure
- working the work que daily
Education
High School Diploma
Skills
Appointment scheduling
Patient registration
Patient intake
Insurance verification
Insurance verification process
HIPAA compliance
Patient confidentiality
Customer service
Timeline
Patient Service Representative
Kelsey-Seybold
11.1996 - 01.2026Read More
John Foster Dulles High School
High School Diploma
Read More