IDIRIS ISMACIL
Saint Paul,MN
Summary
Entry-level IT professional with an AAS in Cybersecurity and current studies in IT Infrastructure (Security). Experienced in system troubleshooting, documentation, customer support, and working with multiple software tools in healthcare and analytics environments. Known for learning new systems quickly, following structured procedures, and handling confidential information reliably.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Direct Support Professional - Healthcare
Sevita
Eagan, MN
05.2025 - Current
- Follow structured procedures for safety, compliance, and secure handling of sensitive information.
- Respond calmly and professionally during urgent or high-pressure situations.
- Communicate clearly with staff and families to resolve issues and coordinate support.
Intern Analyst
3M
Saint Paul, MN
08.2022 - 07.2023
- Assisted the 3M Consumer Business Group with documentation, reporting, and analytics tasks.
- Used multiple software tools to track processes, manage data, and support workflow accuracy.
- Collaborated with teams to improve documentation structure and operational clarity.
- Gained experience with technical systems and business analytics tools.
- Genesys Works Program
Education
B.A.S. - Information Technology Infrastructure (Security Subplan)
University of Minnesota
01.2027
High School Diploma -
Step Academy
Saint Paul, MN05-2024
Associate of Applied Science (AAS) in CyberSecurity - CyberSecurity
Saint Paul College
Saint Paul, MN05-2024
Skills
- Technical Troubleshooting
- Documentation & Accurate Data Entry
- Windows OS & Microsoft Office
- Multi-System Navigation
- Customer & Phone Support
- Confidential Information Handling
- Workflow & Process Tracking
- Project management
- Goal setting
Certification
• BLS Certified
• Professional Skills Certification – Genesys Works
• Microsoft Office (Excel & Word) – 3M
• Workplace Technology Training – 3M
• Professional Skills Certification – Genesys Works
• Microsoft Office (Excel & Word) – 3M
• Workplace Technology Training – 3M
Timeline
Direct Support Professional - Healthcare
Sevita
05.2025 - Current
Intern Analyst
3M
08.2022 - 07.2023
B.A.S. - Information Technology Infrastructure (Security Subplan)
University of Minnesota
High School Diploma -
Step Academy
Associate of Applied Science (AAS) in CyberSecurity - CyberSecurity
Saint Paul College