Summary
Overview
Work History
Education
Skills
Timeline
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Idna Burlaza

Summary

High-energy team leader bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

Overview

19
19
years of professional experience

Work History

IHSS

Maria Monrreal
07.2018 - Current
  • Administered medication as directed by physician.
  • Provided transportation and appointments management.
  • Followed nutritional plans to prepare optimal meals.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Provided mobility assistance such as walking and regular exercising.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.

Store Manager

Dollar Tree
11.2011 - 08.2023
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Approved regular payroll submissions for employees.

Service Representative

Kaiser Permanent
01.2005 - 09.2009
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Maintained productivity and quality standards at all times.
  • Responded to customer calls and emails to answer questions about products and services.
  • Accepted payments and updated accounts with latest information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

Vocational - Insurance Coding And Billing Specialist

Concorde Career College
San Diego, CA
10.2011

Skills

  • Service Documentation
  • Housekeeping
  • Bathing and Dressing
  • Policy and Procedure Adherence
  • Ability to Lift 40 Pounds
  • Cash Register Operation
  • Work Task Prioritization
  • Credits and Refunds
  • Hazardous Chemicals
  • High Customer Service Standards Adherence
  • Customer Service

Timeline

IHSS

Maria Monrreal
07.2018 - Current

Store Manager

Dollar Tree
11.2011 - 08.2023

Service Representative

Kaiser Permanent
01.2005 - 09.2009

Vocational - Insurance Coding And Billing Specialist

Concorde Career College

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Idna Burlaza