Idys Laguna
Silver Spring,MD
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Sibley Memorial Hospital, Grand Oaks
Washington, DC
05.2025 - Current
- Provided exceptional customer service to patients and visitors, ensuring a positive dining experience.
- Assisted in meal preparation and presentation, adhering to dietary guidelines and hospital protocols.
- Maintained cleanliness and organization of dining areas, promoting a safe environment for guests.
- Self-motivated, with a strong sense of personal responsibility.
Host Coordinator
Glenwoods
Rockville
03.2025 - 07.2025
- Welcomed guests and managed seating arrangements to enhance dining experience.
- Coordinated with kitchen staff to ensure timely food service and guest satisfaction.
- Trained new hosts on customer service protocols and restaurant operations.
- Maintained cleanliness and organization of front-of-house areas to promote efficiency.
- Monitored dining room flow, optimizing seating to maximize capacity during peak hours.
Server
IHOP
Rockville, MD
08.2022 - 05.2025
- Oversaw daily operations, ensuring efficient service delivery and customer satisfaction.
- Delivered exceptional customer service in fast-paced environment, ensuring patient satisfaction and comfort.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Bussed and reset tables to keep dining room and work areas clean.
Assistant Manager
Party City
Rockville, MD
10.2023 - 02.2025
- Developed employee schedules to ensure optimal staffing levels during high-traffic periods.
- Resolved customer inquiries and complaints promptly, maintaining high satisfaction levels within the store environment.
- Supervised daily cash operations, ensuring accuracy and compliance with company policies.
- Processed customer transactions efficiently using point-of-sale systems.
Education
Business
Montgomery College
Rockville, MDHigh School Diploma -
Wheaton High School
Silver Spring06.2025
Graduate Certificate - Hospitality And Tourism Management
Thomas Edison Hs
Silver Spring06.2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Bilingual
Certification
CPR/AED/First Aid Certification
Servsafe manager certification
Languages
Spanish
Native or Bilingual
Portuguese
Professional Working
Timeline
Server
Sibley Memorial Hospital, Grand Oaks
05.2025 - Current
Host Coordinator
Glenwoods
03.2025 - 07.2025
Assistant Manager
Party City
10.2023 - 02.2025
Server
IHOP
08.2022 - 05.2025
Business
Montgomery College
High School Diploma -
Wheaton High School
Graduate Certificate - Hospitality And Tourism Management
Thomas Edison Hs