IEASHA MULLINS

Achieved 93% customer satisfaction score based on resident feedback.

• Greet and process visitors and announce their presence to resident/owner/officers.
• Maintaining and organizing packages from variety of delivery agencies.
• Respond to medical emergencies.
• Monitor CCTV system.
• Summons assistance in event of maintenance emergencies.

Pride myself for exceeding my daily quota of 100 doors by 50%-65% consistently.

• Conducted regular surveys and canvassing activities to identify potential customers for products and services.
• Deliver scripts containing questions and persuasive messaging provided.
• Met and exceeded daily and weekly sales targets to contribute to overall business success.

Recognized for outstanding guest service, identifying the needs of each guest, and providing relevant information regarding hospital rules and regulations.

• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Secured premises and personnel by patrolling property, monitor surveillance equipment and access points.
• Recording observation, information, occurrences, and surveillance activities. Present losses and damages by reporting irregularities and inform violators of policy and procedures.

Manage trained and maintain a team of 40+ canvassers. Meeting daily quota and ranking #1 out of 3 county offices for productivity.

• Recruit, train and retain canvassers.
• Prepare campaign materials like flyers, brochures and forms.
• Monitor campaign to see if goals are being achieved.
• Manage team of 40+ for phone banking, peer-to-peer, and data entry.

Giving customers the best package delivery experience possible by being on time, dependable, safety-focused, and customer-obsessed.

• Load and unload packages onto and off of delivery vehicle.
• Delivered packages to customer doorsteps and business offices.
• Maintained upbeat, positive attitude in busy, customer-focused environment.
• Completed rush deliveries on tight timetables to satisfy customer needs.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
• Maintain delivery vehicle in good and clean working order.

Maintaining a safe driving record while accompanying clients to medical appointments and social activities.

• Light housekeeping.
• Food preparation.
• Assist individuals with daily activities. (Dressing, bathing, grooming, etc.)
• Follow care plan given by supervising nurse.
• Aid with transferring individuals when needed.