Ieisha Watson
Oakland,CA
Summary
Seasoned Lead Case Manager at East Oakland Community Project, adept in case documentation and demonstrating unparalleled empathy. Excelled in enhancing program effectiveness through innovative crisis intervention strategies, achieving significant client outcomes. Skilled in resource management and client advocacy, fostering robust community connections and empowering vulnerable populations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lead Case Manager
East Oakland Community Project
Oakland, CA
10.2024 - Current
- Provided support and mentoring for less experienced Case Managers.
- Educated clients and their families about their rights and available community resources.
- Determined organizational policies regarding program eligibility, requirements and benefits.
- Maintained up-to-date records on each client's status including progress notes and case histories.
- Provided crisis intervention services as necessary to help stabilize a situation before it escalates further.
- Evaluated program effectiveness and suggested improvements based on client outcomes.
- Participated in professional development opportunities to stay current with best practices in case management.
Housing Navigator/SSVF
EOCP
Oakland, CA
10.2023 - 10.2024
- Complete data entry, maintained fouling system for housing program participants and enter Data in HMIS
- Liaised with landlords to obtain lease agreements and contracts to facilitate client approval
- Prepared and issued housing program letter, documents, contracts and forms to encourage response from residents
- Enter move-ins, Changes, and port-ins into HMIS system for accurate record keeping
- Communicate with people from various cultures and backgrounds
- Follow guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Provide direct services to clients.
- House Clients.
Family Case Manager
Eocp
Oakland, CA
03.2023 - 10.2023
- Coordinated with schools, hospitals, daycare centers on behalf of clients.
- Provided case management services to families in need of assistance.
- Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
- Engaged in advocacy activities to ensure families are receiving appropriate services from various agencies.
- Organized recreational activities for children within the organization's programs.
HTSS service coordinator
Abode Services
Fremont, CA
03.2022 - 06.2022
- Clarity notes, help clients maintain housing and get housing, advocate for client with landlords, Ct
- Excel data entry, team building
Community Health Navigator
Roots Community Health Center
Oakland, CA
05.2021 - 06.2022
- Facilitate placement into emergency housing, will administer assessment tools, navigate members to a healthier life, Reentry, helping formally incarcerated man and women with finding jobs, housing, connecting with mental health services and helping with any barriers they may have
Housing Advocate
East Oakland Community Project
Oakland, CA
04.2019 - 05.2021
- Social support for all the clients In the shelter I housed them with in the shelter, HMIS Intakes, clarity training, Job searching, résumé building, housing assistance, housing search, care plan
- Helping formally incarcerated men and women with reentry
Guard Supervisor
VMA Security
Oakland, CA
01.2016 - 08.2020
- Leadership, Adaptability, assigns guards to patrol and inspect buildings and grounds
- Ensures protection from intruders, fire hazards, theft, and vandalism
- Additionally, monitors security systems and responds to alarms, reports of issues, or requests for assistance
In Home Caregiver
Ihss
Stockton, CA
06.2018 - 01.2020
- Cook clean make sure client is clean changed and happy and full, Financial planning, goals, educational planning, health progression
Lead Cashier
Savation Army
Stockton, CA
03.2018 - 08.2019
- Good customer service communication stocking product knowledge inventory organize
Facility provider
United Cerebral Palsy
Stockton, CA
05.2017 - 07.2019
- Holier lifting, range of motion, change clients, Assistance with medication, academics, Teaching client rights, CPR, daily outings, assistance with feeding
Team Leader I
YMCA
Stockton, CA
07.2018 - 03.2019
- Academic help, homework assistant, educational goal planning, future goal planning, academic planning, Team building
QC Analyst
Trader Joe's
Is
05.2018 - 11.2018
- Academic help, homework assistant, educational goal planning, future goal planning, academic planning, Team building
House Keeping
Crossroads
Fremont, CA
08.2017 - 01.2018
- Cleaning and reporting any safety hazards to the homeowner or manager in charge
- Complete tasks like vacuuming, sweeping, emptying trash cans, dusting shelves, cleaning windows, and mopping floors
- Change linens, wash dishes, and do light ironing and laundry
Shipping and Receiving
Kikos
Fremont, CA
05.2017 - 08.2017
- Warehouse, Inventory control, shipping receiving, Sweeping and maintaining clean work place, Safety
Gas Station Attendant
Chevron Gas Station
Hayward, CA
10.2016 - 05.2017
- Pull, pack and shipped orders in an accurate manner, process and packaged goods, Organizes space in the warehouse and perform cleaning duties
Client Service Associate
Call Socket
Oakland, CA
03.2015 - 06.2016
- Met and exceeded sales goals every month, Handle calls with a high level of quality, Engaged and build genuine rapport so customers feel like they were talking to a friend, Daily side by side with peers to help hit daily team goals, Execute incentives to keep it fun in the call center
Assistant Manager
Goodwill Industries
Oakland, CA
01.2020
- Making sure store is clean out date and I date this check racks make sure all employees are doing there job assistant employees they need extra help training closing paperwork cash drops making sure store makes there weekly goals
Education
Bachelor of Social Science - Social Work
Merritt College
Oakland, CA02-2030
DIPLOMA - High school diploma
C4L ACADEMY
Stockton, CASkills
- Case documentation
- Client advocacy
- Case assessment
- Patient assessment
- Resource management
- Crisis intervention
- Empathy and compassion
- Data entry and analysis
- Community resources
- Case planning
- Team collaboration
- Vulnerable population awareness
- Intervention plans
- HIPAA compliance
- Community outreach
- Financial support
- Family education
- Home visits and inspections
- Care coordination
- Active listening
- Staff management
- Needs assessment
- Client empowerment
- Resource allocation
- Case management tracking
- Email and telephone etiquette
- Stress management
- Referral coordination
Certification
- CPR/First Aid, 05/01/19, 05/01/21
- CPI, 08/01/19, 08/01/21
- Employee Lifting Training, 04/01/19, 04/01/19
- State of California Home Care Registry, 04/01/19, 04/01/21
- Driver's License
- Housing Quality Standards (HQS) Certification, 06/01/24, Present
Additional Information - Skills And Abilities
- Excellent customer service
- Cash
- Inventory
- Scheduling
- Order pulling
- Shipping receiving
- Sales
- Data Entry
- Housekeeping Work
- Cooking
- Knowledgeable
- Quick learner
- Organisation
- Delegation
- Understanding
- Cultural sensitivity
- Resourceful
- Creative
- Decision making
Assessments
- Case Management & Social Work, Proficient, 07/01/22
- Home Health Aide Skills, Proficient, 03/01/20
- Call Center Customer Service, Proficient, 05/01/22
- Work Style: Reliability, Proficient, 04/01/22
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Lead Case Manager
East Oakland Community Project
10.2024 - Current
Housing Navigator/SSVF
EOCP
10.2023 - 10.2024
Family Case Manager
Eocp
03.2023 - 10.2023
HTSS service coordinator
Abode Services
03.2022 - 06.2022
Community Health Navigator
Roots Community Health Center
05.2021 - 06.2022
Assistant Manager
Goodwill Industries
01.2020
Housing Advocate
East Oakland Community Project
04.2019 - 05.2021
Team Leader I
YMCA
07.2018 - 03.2019
In Home Caregiver
Ihss
06.2018 - 01.2020
QC Analyst
Trader Joe's
05.2018 - 11.2018
Lead Cashier
Savation Army
03.2018 - 08.2019
House Keeping
Crossroads
08.2017 - 01.2018
Facility provider
United Cerebral Palsy
05.2017 - 07.2019
Shipping and Receiving
Kikos
05.2017 - 08.2017
Gas Station Attendant
Chevron Gas Station
10.2016 - 05.2017
Guard Supervisor
VMA Security
01.2016 - 08.2020
Client Service Associate
Call Socket
03.2015 - 06.2016
Bachelor of Social Science - Social Work
Merritt College
DIPLOMA - High school diploma
C4L ACADEMY
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