Ieishia Hudley
Albany,Georgia
Summary
. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
Work History
Senior Patient Care Coordinator (Remote)
Working Solutions
10.2023 - Current
- Managed sensitive situations involving end-of-life planning or family conflict resolution with compassion and professionalism.
- Assisted patients with coordinating long-term care for chronic conditions to support and manage illnesses.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Customer Engagement Specialist (Remote)
Carenet
08.2022 - 10.2023
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
Manufacturing Associate
Mars Wrigley
06.2020 - 07.2022
- Practiced safe and hazard-free work environments in line with company standards.
- Supported production quality standards by regularly testing and verifying production processes.
- Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives.
Manufacturing Associate
Seoyon E-Hwa Interior Systems Manufacturing
04.2018 - 03.2020
- Lubricated parts and performed minor maintenance to improve machine function.
- Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues.
- Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives.
Customer Service Representative (Remote)
Amazon
11.2017 - 03.2019
- Assisted customers in making payments on accounts and setting up payment plans.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Managed high-volume of inbound and outbound customer calls.
Customer Service Representative (Remote)
Teleperformance USA
10.2015 - 10.2017
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Documented conversations with customers to track requests, problems and solutions.
- Assisted customers in making payments on accounts and setting up payment plans.
Manufacturing Associate
Kia Motors Manufacturing Georgia
08.2014 - 09.2015
- Adjusted functional parts of machines and control instruments with hand tools, levels, plumb bobs and straight edges.
- Lifted heavy loads regularly to efficiently move raw materials, assemblies and completed products.
- Supported production by handling parts, rigs and jigs with precise care.
Customer Service Representative/Retail Sales Associate
Sams Club
04.2012 - 08.2014
- Educated customers on special pricing opportunities and company offerings.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Education
Bachelor of Science - Law Enforcement
Strayer University
03.2025
Law Enforcement
Albany Technical College
09.2011
High School Diploma -
Westover High School
05.2006
Skills
- Scheduling Coordination
- Customer Service
- Technical Support
- Live chat support
- Payment Processing
- Follow-up skills
- Appointment Scheduling
- Call center experience
- Data Entry
- Fast Typing Speed
- Customer Engagement
- Reservation systems expertise
- Online Booking Tools
Timeline
Senior Patient Care Coordinator (Remote)
Working Solutions
10.2023 - Current
Customer Engagement Specialist (Remote)
Carenet
08.2022 - 10.2023
Manufacturing Associate
Mars Wrigley
06.2020 - 07.2022
Manufacturing Associate
Seoyon E-Hwa Interior Systems Manufacturing
04.2018 - 03.2020
Customer Service Representative (Remote)
Amazon
11.2017 - 03.2019
Customer Service Representative (Remote)
Teleperformance USA
10.2015 - 10.2017
Manufacturing Associate
Kia Motors Manufacturing Georgia
08.2014 - 09.2015
Customer Service Representative/Retail Sales Associate
Sams Club
04.2012 - 08.2014
Bachelor of Science - Law Enforcement
Strayer University
Law Enforcement
Albany Technical College
High School Diploma -
Westover High School
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